Senior Consultant
Capgemini India P Ltd
Total des années d'expérience :20 years, 4 Mois
joined online Bigdata/Data Science combo course from Jigsaw Academy, Benguluru. cleared the python certification exam(Vskills, India) as pre-requisite for Bigdata/Data Science program. upgrading skills on Hadoop framework, Spark, Descriptive statistics, linear regression, Logistics regression etc..
Argus is a e-Automotive Siebel IP 2015 Application Case management Application with wide number of Interfaces.
The Implementation of application is spread over worldwide catering to large number of Group Volvo Employees
Also contains sub modules like e-Service and Critical Mercurious application for Dealers and Employees
(Service management application for Breakdown vehicles).
RODOD Implementation is Oracle Out of Box solution which comprises of systems
OSM, AIA, CRM, BRM with combined synergy. Replaces desperate systems and provide a Unified Telecom domain solution. Siebel CRM is one of the major integrated entity within this system having different modules for ex: Order Management, SDIT, SDU/MDU (Marketing) and VAS (Value added Service Activations)
Volvo CARS CRM is an Integration Application with capabilities of Lead Management,
Campaign Management and Analytics Module to cater the needs of Central CRM application services and local dealer of MultilingualMarkets of VCC.
Contribution & Pension Management - The front end (Customer facing) modules that will manage the Registration, Contribution and Pensions for individuals.
Siebel configuration of Views, Applets and Scripting. Fixing the user issues, Problem Management. Technical evaluation of New requirments/Enhancements
Senior Consultant - P5, with Capgemini India (p) Ltd, Bangalore Jan 2014 to July 2014
Role : Sales Order Management Module Lead
Project Title : NRMA GMS
Description : NRMA GMS is Siebel e-finance Group Membership System Application Project where in members used to register their membership through CSR. They buy the customized service products offered by
NRMA as per their preference. The customer Information captured by MCM (Membership Customer Management entities. Sales Order management (Sales Order Management) functions enables the Prospect converts to member and facilitate the lifecycle of Membership either for individual customers or Business wise customers.
Key Involvements
• Leading Sales Order Management Module on Siebel configuration front
• Requirement Analysis, assignment of development Artifacts to developers.
• Technical design, Coordination and reporting to Onsite team and Management
• Peer reviews, config reviews and Quality Tracking
• Team Management.
Project Title : Unify
Description : Unify Application is an Integrated Call Center Application with around 5000 CSRs
Across world to cater the needs of members/customers who used to sell or Buy online through e-commerce system
The Key Scope of Unify Application is an Integrated call center application in which CSRs and Supervisors respond to Online Members queries either and requests through Online Channels Phone/chat or Offline channels Email -Inbound or Web form Inbound.
CSR get assigned SRs automatically based on their staffgroup abilities. They maintain lifecycle of Service requests and
Activities by submitting effective resolutions to customer/member queries.
Key Involvements
•Analysis and troubleshooting on Production issues
•Coordination and Liaison with Other teams for ex: API system.
•Coordination and reporting to Onsite team
Role : Team Lead
Project Title : General Motors - One view
Description : One view CRM application is a Global Initiative of GMAP Holden CRM application having various business interrelationships among which Technical Assistance Center, Customer Assistance Center and Marketing business functions attain the prominence
Project Title : V3
Description : V3 is a common functional base to represent BAT TM&D (Trade Marketing
and Distribution) Framework. V3 not only supports the field activities(FOM and Field Sales) associated with the field representatives, It Provides the extensive support for the operational support Planning process that underpins these activities. V3 Component Architecture model is implemented in V3 which incorporates V3 Siebel functionality
with V3 Data warehouse. It also includes the V3 business processes to integrate with SAP Back office system.
Key Involvements Development, Testing and support of Siebel EAI Activities
•Configuration, Siebel Hand Held
•Creation and maintenance of Integration Objects and Integration Components
•Runtime Activities of Inbound and Outbound messages through MQ Series from Siebel - SAP Integration
•E- Scripting and invocation of custom business services through workflows
•Siebel Configuration, build and test Siebel Handheld Synchronization with relevant changes
Project Title : Speediplus
Description : Integration of Customer data of entities Accounts, Contacts, Opportunities into Speediplus from the source Business Objects. Integration of enterprise data of entities Products, Service- Contacts, employees lying on BO. Also involved in integration data loads of Sales Compensation Functionality.
Key Involvements Development and Testing of EIM Activities
•Configuration, Siebel Hand Held Data Mapping
•Data loads from Flat file to Temporary Tables through Oracle SQL Loader
•Data Analysis
•Inserting into and updation of Interface tables and resolving the Corresponding Business unit id
• Pre EIM load tasks, preparation of ifb files
•Running EIM tasks through Command line Unix Interface
•Log Analysis and Post Load EIM tasks
Client Name : EMEA GITC CRM 2000, France
Java, Siebel, VB, Oracle RDBMS. extensive training for Sun certification in Java 2.0
MBA from Institute of Business Administration and Management , New Delhi during 1993 - 95