Senior Training Instructor/Supervisor
National Oilwell Varco
Total years of experience :17 years, 4 Months
Summary:
Responsible for preparing, conducting, and evaluating technical training programs for electrical, electronics, instrumentation and controls courses. Write literature and materials to be used in programs and designs exercises to enhance lectures and training courses, as well as taking the lead role of an SME when developing technical training courses. Conduct hands on based training classes and on the job training programs regarding safety, installation, commissioning, programming, maintenance, and repair of software, machinery, and equipment for both internal and external customers. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, as well as assist training management in training department CAPEX/Budget requirements.
Key Achievement:
• Established and built brand new training department from scratch
• Designed and implemented best practice departmental policies, procedures, and training manuals
• Created and delivered bespoke training programmes to 15 companies across the MENA region, 36 per year, achieving 95% customer satisfaction
• Instructed over 800 hours of training courses on various electrical and controls maintenance.
• Recognized as lead subject matter expert on all technical matters to both internal and external clients
• Consistent identification of cost savings for clients leading to higher customer satisfaction rates and repeat business, generating an average revenue of $300, 000 from training classes.
• A strategic planner with expertise in implementing cost saving measures to achieve reduction in overall maintenance and running costs.
• Developed innovative E-learning, multimedia and simulator based training conferences and workshops.
• Actively contributed to an increase in training sales from $150, 000 to $250, 000 on all maintenance training courses by looking at tailored programmes for customers.
• Developed companywide Customer Retention/Sales training that reduced site’s customer attrition to 10% from over 40%.
• Successfully drove cross functional collaboration and communication significantly improving departmental performance and efficiency.
• Successfully drove revenue growth initiatives and established strong relationships with internal and external sales partners and key stakeholders.
• Designed & Developed 3 courses that have been accepted and are currently being used to certify technicians in nationally recognized certification program.
• Maximized class capacity by contacting both local and international students prior to class, confirming attendance and ensuring every seat filled, reducing training costs.
• Optimized instructor / student rapport by sharing personal career path and lessons learned, reducing learning obstacles and encouraging participation.
• Exceeded 2014/2105 performance review expectations by working with managers and students, facilitating scheduling and training within critical time frame.
Summary:
Installation, Commissioning, Maintenance, Troubleshooting, Supervising, Training & Coaching of various electrical & controls systems manufactured by Omron Oilfield & Marine including, AC & DC Power Systems, Variable Frequency Drives, Engine-Generator Controls, MCCs & PLCs. Recommending improvements to products and systems where appropriate as well as upgrading existing systems. Aiding on design add-ons as required to meet customers’ needs.
Key Achievements:
• Expertly provided high quality on-site start up commissioning and training both domestic and international resulting in excellent customer satisfaction rating.
• Expertly provided on-site calibration services for all the instrumentation achieving high levels of customer satisfaction.
• Consistently identified customer needs and acting as lead advisor to the engineering department for products improvements and enhancements.
• Recognized as a hands-on, proactive professional who can rapidly identify problems, formulate tactical plans, initiate change and implement effective programs in challenging and diverse environments.
• Conducted comprehensive failure analysis for electrical components reducing number of error by 50% of repetitious problems.
• Enhanced customer maintenance capabilities by developing standard operations and troubleshooting procedures for new systems.
• Developed high level of expertise in different OEM systems that worked on including YASKAWA Drives and OMRON PLCs.
• Efficiently and effectively managed multiple projects at one time on a revolving basis.
Summary:
Installation, Commissioning, Maintenance, Troubleshooting, Supervising, Training & Coaching of various electrical, power and controls systems manufactured by National Oilwell Varco including, Drilling Equipment (Top Drives, Drawworks, Mud Pumps, etc), Automated Drilling Controls (AMPHION & EDS Controls), AC & DC Power Systems (Ross-Hill Controls) & Switchgears, Variable Frequency Drives (ABB & Siemens VFDs), Engine-Generator Controls, MCCs & PLCs. Responsible for office based activities as necessary, including preparation of operations and maintenance manuals, spares list and provide technical advice to clients.
Key Achievements:
• Turned around troubled customer relationship, resulting in continued sales of equipment, by working closely with key stake holders during field visit lasting 3 weeks resolving all system issues.
• Have worked in the field up to 85% of the time when necessary.
• Created numerous solutions while in the field, by using local resources to resolve problems that were then adapted or implemented by engineering.
• Developed high level of expertise and consistent track record for the resolution of escalated customer service issues not resolved by other FSE's.
• Structured and instituted new process for sieving and analysing faults and errors, which optimized the rate of job completion and minimized the number of failed tests.
• Established reputation for consistently meeting deadlines and requirements for the completion of testing and reports through collaboration with clients, which resulted to customer satisfaction and repeat business
• Consistently produced profits ranking myself in the top 20 of 135 men across the country with the same position and earned bonuses/incentive pay each quarter
• Consistently achieved 100% budget and time targets in the installation & commissioning of new projects and provided electrical systems support for customer production and maintenance teams.
• Expertly provided high quality on-site start up commissioning and training both domestic and international resulting in excellent customer satisfaction rating.
• Achieved recognition within the team as a technical resource for providing strategic solutions to hardware and software issues.
• Actively involved in identifying instrument failures and providing detailed failure analysis in the field to help improve overall field efficiency, customer satisfaction and drive improvement solutions.
• Recognized for consistently meeting and exceeding all performance goals and business targets on schedule.
1- Wire Line Oilfield Tools & Equipments.
2- Down Whole Tools.
3- Electronic PCBs Handling & Troubleshooting.
1- Wire Line Oilfield Tools & Equipments.
2- Down Whole Tools.
3- Electronic PCBs Handling & Troubleshooting.
1- Wire Line Oilfield Tools & Equipments