Technical engineer
TEData
مجموع سنوات الخبرة :13 years, 9 أشهر
• Responsible for Asymmetric Digital Subscriber Line (ADSL), Leased Lines, Hosting and Virtual Private Network (VPN) installing and troubleshooting.
• Provide highest level of technical support & helpdesk services with professionalism telephonic manners.
• Monitoring Transmission Lines and synchronizing with other Internet Service Providers (ISP) in the region.
TEData - Internet service provider NETWORK ENGINEER Oct 2010 - Present
Responsible for maintaining and installing networks based around Working as part of a team and operating in a fast
paced, changing and challenging 24x7 environment.
Identified issues with existing marketing material to drive process improvements
• Generated new sales opportunities through direct and telephone selling and emails
• Maintained up-to-date knowledge of industry, target accounts and competitive landscape
• Developed innovative business plans and sales strategies for vertical markets
• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Developed effective relationships with all call center departments through clear communication
• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
• Built customer loyalty by placing follow-up calls for customers who reported product issues
• Provided cross training to ten's trained staff on how to improve customer interactions
• Resolved customer complaints and concerns with strong verbal and negotiation skills
• Processed an average of 50 calls per day inbound and outbound technical support calls
• Support customers with online billing and account issues. Staff members
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
Achievements: Established good working relationships with customers, Trained a team of customer service officers, Meeting my manager and with the senior agents every month from other departments to improve the service in the company.