Muath Alnaser

* Administrate Azure AD, Office 365, Skype for business, SharePoint,
* Administrate RedHat environment
* Supporting Nutanix Servers, DELL VRTX Servers,
* Monitor server health using SCOM, solar winds, AD Manage engine.
* Implementing/managing System Center Configuration Manager SCCM, deploying applications, scripts, packages, SUP and WSUS Configuration, generate reports and logs.
* Responds to client support request tickets, calls and emails, assigns ticket severity, updates service work notes, and prioritizes work to resolve complex support client issues
* Administering and managing Microsoft Infrastructure components supporting 14K users and 10K clients.
* Managing DNS, Group Policies, DHCP, WINS, Hyper-V, Failover Clustering, load balancing and live migration, teaming and virtual switches, replication and creation of site link and subnets.
* Preparing and writing technical specifications, RFPs related IT Systems procurement.

Technical support engineer - Provide support to end users, dealers and distributors. Provide troubleshooting and technical support, web based tools and email. Advise customers regarding the product's proper use and address specific user issues. During problem escalations.

Ministry of Information and Communication Technology at National Broadband Network Department (NBN), Jordan.

• splicing and termination of optical fiber cable.
• supervision of installation and maintenance of fiber optic cables
• specify what the end users need of services and working to submit it to them.
• increasing the effective of network designing to be cost-effective.
• Site survey and choose the optimal route

Training Courses
• GSM system architecture.
• The cellular system and frequency re-use to increase the capacity of users in network.
• Handover and the protocols of handover.
• Planning to achieve the desired grade of service.
• Fiber connection.
• Congestion and the some method to reduce it.