Sr. Manager, Technical support and Training
Samsung Electronic Levant
Total des années d'expérience :31 years, 9 Mois
• Devise Department strategies and plans.
• Create internal guidelines and process charts.
• Prepare training and improvement plans based on TNA.
• Work with Team to achieve performance goal & increase productivity.
• Evaluate processes regularly and update it with the changes in the Technical requirements.
• Manage current KPI performance status in line with HQ guideline.
• Takes a lead role in keeping up to date on new technology initiatives/processes.
• Ensure quality notification and escalations are executed.
• Identify key Quality issues and take corrective actions.
• Mitigate risks and suggest improvement plans.
• Provide training in the field of Soft Skills to Samsung distributors customer care team.
• In charge of Product liability management
• In charge of environmental technical regulation and legislation management.
• Lecturer in the company internal training program, lectures as "Time management, Creative thinking"
• Manager of the CS training Program "Customer service".thinking"
• Leadership Letcurere to all Service Manager in Levant countries
• Manager of Samsung Academy Project in Jordan University
• Identifying training and development needs through job analysis, appraisal schemes and regular consultation with managers and human resources departments.
• Designing and developing training and development programs based on both the organization's and the individual's needs.
• Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization.
• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
• Helping managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
• Evaluating training and development programs.
• Work as a lecturer in the fields of training and training methods
• Building networks and troubleshoots connection problems.
• Monitor, analyze and troubleshoot server, network, and network services incidents.
• Configuring, troubleshooting and dealing with DSL modems.
• Develop and implement utilities to improve system monitoring and the gathering of operational and availability statistics for management reporting purposes.
• Preparing maintenance schedule for the equipment in the institute.
• Preparing plans, materials and follow up the training .
• Manage Cisco classes on Cisco Academy website .
• Manage Assessments for Academy student.
• Participate as a lecturer in advanced professional courses such as :
- CCNA
- A+ “Computer maintenance".
- ICDL.
- Electronic printed circuit board manufacturing.
- Switched mode power supply.
- Electronic devices maintenance.
- electronic circuit design.
computer instructor
an instructor for tv, radio & electronics
technican on a tv assembly line
radio & tv maintenance
computer engineering & maintenance
- Training and education skills in the field of electronics industry
Radio & TV maintinance
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