Mubarak Alharbi

Strategic HR Development: Established and
implemented the corporate ID card policy and design
from scratch, enhancing organizational security and
professional branding.
Recruitment Framework: Developed comprehensive
recruitment models, including Job Analysis, Job
Descriptions (JDs), and Manpower Requisition forms to
standardize hiring processes.
Compliance & Audit: Led the company’s initiative to
obtain the "Mua’moah" certificate for disability-friendly
workplaces, preparing all supporting documentation for
MHRSD audits.
Government Relations: Act as the primary liaison for the
Ministry of Human Resources and Social Development
(MHRSD) and other regulatory bodies, managing
inspections and field visits.
Operations Management: Manage full employee lifecycle
for 700+ staff, including onboarding, contracts, and
payroll coordination via ODOO and WPS.
Policy Enforcement: Draft and review employment
contracts to ensure 100% compliance with Saudi Labor
Law and internal policies.

Provided exceptional customer service via phone,
email, and live chat, ensuring satisfaction.
Demonstrated product expertise, processed orders,
and solved problems effectively.
Built rapport with customers, managing high
volume interactions with ease.
Collaborated with teams to communicate feedback
and improve processes.
Maintained accurate CRM records, ensuring timely
issue resolution.
Consistently exceeded performance metrics,
including response time and satisfaction scores.

Led promotional campaigns to enhance brand visibility
and increase sales performance.
Collaborated with sales and marketing teams to align
promotional strategies.