Customer service
Dubai Islamic Bank
Total des années d'expérience :15 years, 3 Mois
• Accept customer order / modifications / cancellations.
• Provide high quality customer service, actively cross-selling and executing customer requests over the phone.
• Handle customer enquiries and complaints.
• Escalate through the correct channel complaints/issues which can not be resolved in call center.
• Identify potential customer opportunities to deepen customer relationships (e.g. cross-selling).
• Evaluate resources available to assist customers and use correct resource.
• Complete any post call processing necessary to resolve customer queries or problems.
• Perform other tasks as directed by management from time to time.
• Plan and instruct each subject area using wide variety of teaching ideas, motivational and implementation strategies to engage students in active learning.
• Incorporate learning modality principles into classroom and individual instruction. Reported grade and conducted student grading activities.
• Implemented and prepared class materials, setup laboratory sessions and followed professor’s directions for better class activities.
• Handled stocking and assisted in managing flow of stock in ministry warehouse
• Prepared weekly inventory reports and submitted to supervisor
• Recommended new stocking system, which reduced stocking time by four hours a week
• Operated sales systems at the department regional technical centers.
• Performed intensive data entry for warehouse, billing, accounts payable and accounts receivable