مبارك مصيباح

Led project planning and execution of enterprise Application
Performance Monitoring (APM) solution, stakeholder engagement and executive
alignment, coordination between delivery and application teams, onboarding of
critical applications, dashboard readiness, scope governance, risk management,
transition and performance reporting.

Business Continuity Management (BCM), Documentation &
Compliance Support, Document Review & Observations, Cybersecurity
Coordination, Website Content Validation.

• Led AI/ML integration into SFDAs national clearance system to improve accuracy, speed, and decision
quality (SFDA).
• Coordinated cross-functional teams of data scientists, AI engineers, and government stakeholders across all
delivery phases.
• Owned Business Continuity Management (BCM) and compliance for the Enterprise Application & Emerging
Technology division, embedding continuity standards into core delivery.
• Contributed to the Paperless (DWS) program — gathering requirements, running sprint planning and testing
cycles, and moving key ministry workflows from paper to digital.

• Responsibilities: Project planning and execution, stakeholder engagement,
coordinating with 11 government sectors, project tracking, quality assurance to
make sure deliverable meets the requirement and reporting.

• Consolidated data from 11 government entities into a single source of truth for national development needs.
• Designed mechanisms to automatically update needs data and link with relevant entities, keeping the
analysis live rather than static.
• Delivered the results as an innovative interactive heat map — turning fragmented, multi-sector data into one
visual decision-making tool for leadership.

Project coordination, Stakeholder Communication,
Documentation and Reporting, Issue and Risk Tracking and Quality Control
Support.

• Deployed 200+ self-service kiosks across Ministry of Justice locations nationwide, managing site preparation,
scheduling, and permissions end-to-end.
• Optimized the deployment plan to cut unnecessary site visits and deliver the project on time.
• Sustained Absher kiosk hardware maintenance and replacement to ensure continuity of national e-services.

• Led the STC national kiosk network — installation, maintenance, and hardware replacement across all locations.
• Reduced one project timeline from 6 months to 3 months (50% faster), cutting cost and unnecessary replacements.
• Led the fingerprint-authentication device upgrade across all STC self-service kiosks.

Impact: Achieved zero offline machines for the first time since the program launched — sustaining uninterrupted self-service for STC customers nationwide.