Head of Commercial operations
Massend USA
Total des années d'expérience :17 years, 2 Mois
Massend LLC, USA, a messaging company. I am co-founder heading the commercial operations. We are a wholesale messaging company based in USA. Massend is partner with MNOs, platforms, carriers and enterprise service providers around the globe. Being a Digital Transformation service provider to many brands and organizations we are building our Digital, Messaging (A2P), and Voice products with our partners and customers with all major brands. My role is to strategize with my team and partners on the product and solution design, planning and launch in a Redway of work. I am based out Islamabad with my partners and team in Americas and Europe.
Assistant Manager Business Development- LDI - Current role. Scope of my work to be the first window to wholesale & carrier customers providing commercial solutions for their requirements related to domestic and international interconnect traffic transit and termination.
My core responsibilities are:
• Finding new prospects in the local and international market
• Designing new solutions for prospective and existing customers
• Strategize and execute customer relationship and revenue retention plans
• Prepare monthly price lists and review revenue reports
• Negotiations with suppliers
• Representing TLC at regulatory forums, initiating and participating in regulatory discussions.
• Supporting the TLC team and leadership in team building activities
Telenor Global Wholesale (TGW) is part of the Telenor group. Based out of Islamabad, I report to the Head of Sales MEA. Responsible for pre-sales activities of Mobile services, Digital, Messaging, and Connectivity Portfolio of GW for MEA customers.
•Represent TGW at Capacity Middle East conferences and meetings.
•Translating customer requirements into solutions.
•Prepare Proposals, Responses and contracts/agreements.
•Negotiate Prices and timelines with customers.
•Product Strategy formulation and execution using Red-way in MEA region to enhance and retain revenue and clients
•Prospects and segments identification in the region from existing and new portfolio
•SuperUser of CRM - Salesforce
•Regular Follow-ups with Account Managers on new prospects.
•Liaison with Technology, Products and Markets on current projects and customer requirements.
•Helping Finance team in queries related to invoicing and disputes in MEA.
•Market watch and follow Industry Trends to keep plan future business.
•Follow-up on leads for enhancing business with Telenor - Global Wholesale.
•Follow Regulatory changes and trends in the region on a regular basis.
•Strictly Follow code of conduct and organizational core values
Pakistan Telecommunication Company Ltd. Nov 2007- April-15
PTCL is an Etisalat group incumbent operator having FLL, WLL, LDI and broadband licenses in Pakistan.
I worked in Carrier Services & Wholesales team. Scope of my work to be the first window to wholesale & carrier customers providing commercial solutions for their requirements including infrastructure, IPLC, DPLC, IP Transit, SCCP/roaming, interconnect traffic and Whitelabel services. My core responsibilities included sales, customer relationship management, business development and product development for My Key Accounts.
Key Account Manager, Carrier Services & Wholesale
• Fulfil complete Sales Cycle; initiate, teach, negotiate and close contracts/agreements.
• Maintaining close relationships with Mobile, Wireless and LDI operators for strengthening business between both companies
• Solution development, planning and execution of the projects with cross-functional teams from engineering, commercial and regulatory
• Analyze markets to identify prospects and new revenue streams
• Master and maintain a thorough understanding of the market, competition, and latest industry news and trends
• Work closely with business development, product, and service delivery teams.
HUAWEI Technologies Pakistan Feb 2007- Nov 2007
Huawei is a leading vendor having large scale telecom projects with ALL Pakistani telco brands.
I lead the following key projects for Mobilink, OTH. Both projects were successfully completed meeting and exceeding customer needs and expectations.
Project Manager
• Mobilink WiMax Trial Project Aug07- Nov07
• Mobilink NGN Expansion Feb07- Oct 07
ZTE Pakistan (Pvt.) Ltd. Feb 2004-Feb 2007
ZTE is a leading Chinese vendor having large scale telecom projects with all telecom operators across Pakistan.
I have worked for ZTE Pakistan at different positions and accounts. The key projects that I lead and completed are
Project Manager
MNP STP Project For Paktel Sept2006-Feb2007
3G EIR and HLR Project For Paktel July2006-Sept2006
External Alarms Supervision System Project For Paktel Nov2005-July 2006
Executive Engineer NSS July 2005-Nov 2005
Worked as Executive Engineer NSS in the GSM Department for the Paktel GSM Project.
Trainee Engineer Feb 2004-June 2005
I joined ZTE as a Trainee Engineer and moved to the position of Executive Engineer in a subsequent year.
Mobilink is a leading cellular having largest subscriber base among Pakistani Telco’s.
Completed the Physical Verification of the BTS sites Project installed all over the network in Pakistan as a team leader. The teamwork involved intense travelling and long working hours to complete the project in time.
I DID MY MASTERS DEGREE IN TELECOM BUSINESS MANAGEMENT AND PROJECT MANAGEMENT
I DID MY SPECIALIZATION IN TELECOMMUNICATIONS