Technical Operations Lead
StarzPlay
Total years of experience :21 years, 1 Months
Solutions Architect / Technology Operation Lead
Recent Projects
ϖ Streamline Customer Journey
ϖ Designing and implementing Amazon Web Services for OTT Services.
ϖ Setting up Monitoring Services and defining SLAs.
ϖ Designing 3rd Party SaaS to meet business needs.
ϖ Integrating 3rd party SaaS with Internal Monitoring services.
ϖ Setting up Application and Server Infrastructure.
ϖ Setting up redundant backup for entire infrastructure.
ϖ Re-configuring current CRM to meet business operations requirements.
ϖ Designing and Setting up infrastructure for Integrations with Telco.
ϖ Automating Processes for other departments to reduce work load and improve efficiency
ϖ Defining Standard Operating Procedures ( SOP) for various departments.
ϖ Designing and implementing communications services between all the Offices ( Dubai, Luxemburg, Madrid)
ϖ Design and Execute technical requirements for move to the new Office.
ϖ Configure and Deploy Monitoring tools ( Icinga2, Zabix, Splunk, ELK Stack)
Job Responsibilities
ϖ Lead the Product Support & Operations
ϖ Managing STARZ Production & Staging operations continuity
ϖ Responsible for operating budgets and resource allocation and planning to ensure delivery of expected service levels
ϖ Managing and Developing Enterprise Management System
ϖ Internal Documentation & Procedures on Confluence/JIRA
ϖ Network Support & Maintenance
ϖ Operational Weekly KPI Report for Management
ϖ Developing cross-functional and cross-business relationships to maximize team effectiveness
ϖ Office Systems & Network Setups
ϖ Maintaining Security Communication Matrix
ϖ To track technologies and new business innovations, determine how they relate to STARZ strategy, existing standards, platforms and patterns
ϖ STARZ Operations continuity planning
ϖ Working with current SaaS vendors like Youbora, thePlatform to customize their management interfaces for STARZ Operational requirements
ϖ Assisting business while setting up operational procedures with the affiliated partners
ϖ Maintaining the Operational Knowledge base on Confluence
ϖ Telco's Partners integrations troubleshooting
ϖ Start taking over some of the OVP Operations (On Level 1 ONLY)
ϖ Salesforce Administration & customization for Telco’s affiliations
ϖ DevOps - Assist development/billing in Ops automation using shell scripting
ϖ Assist teams for solution design reviews and technical design reviews, ensuring that projects are following on agreed strategic direction and alignment to architectural standards and patterns
ϖ Team building & related support
Recent Projects
Setting up Cloud Storage for Office.
Setup Network and Server Infrastructure.
Setting up Active Directory User authentication and automated Backup
Setting up in house Call Center
Migrating to Gmail platform for emails
Job Responsibilities
Responsible for operating budgets and resource allocation and planning to ensure delivery of expected service levels
Managing and Developing Enterprise Management System
Re-designing the Infrastructure using Microsoft, Mac, and Linux Server
Re-designing Network Infrastructure using Cisco and D-Link Devices
Developing cross-functional and cross- business relationships to maximize team effectiveness
Responsible for management activities including development, performance management, salary planning, distribution of work assignments and inter/intra team issue resolution
Responsible for helping improve processes that are linked with the IT Build in the region like project planning, budgeting, network design, ISS collaboration etc.
Ensure plans for network technologies integrate effectively with other aspects of the technical infrastructure
Leading and directing others in programs and projects in support of the business
Advise management on technology purchases and on future projects or environment upgrades / modifications
7 Years of experience in System and network administration and technical support.
3 Years of Web Development Experience.
3 Years of Databases experience.
2 Years experience of Team / Project Management.
4 Years of LAN /WLAN/WAN experience
2 Years of Virtualization Experience (using vmware, Red Hat virtualization)
1 Year of Cloud Computing Environment.
Planned, execute and administered large networks of hybrid systems, including Linux, Microsoft Operating Systems and Cisco Routers with wired and wireless media.
Strong skills for adopting new technologies and concepts.
Exceptional interpersonal, analytical and problem solving skills.
Hands-on experience of leading all stages of Network Development, including requirements, definition, design, development, maintenance and support.
Experience Details
UKFast (April 2011 - to date)
Linux Support Engineer
Providing 1st and 2nd line support for Linux based servers (Centos, Debian, Ubunto)
Managing and configuring Cloud Environment.
Managing and configuring cPanel, Plesk, CP+ control panels
Managing and troubleshooting mail servers (Qmail, Exim, Postfix)
Managing Virtual Severs and Hardware Nodes (Vmware)
Installing, configuring, optimizing and troubleshooting web servers
Installing, configuring, optimizing and troubleshooting Database Servers (MySql, PostgreSQL)
Installing SSL certificates on dedicated servers also on Load Balancers
Installing, updating kernel modules.
Installing, updating apache, PHP extensions.
Debugging PHP code.
Providing help and support in Data centre. (Racking / building new servers replacing parts in servers)
Network and System Administrator
Configure and Install RedHat Enterprise server and integrate it with Microsoft Server 2008 Active directory.
Manage hybrid Networks of 150+ servers with over 500 users.
Configure Linux cluster Environment.
Configure and manage Database servers.
Configure Virtual Server using VMware.
Configuring and managing Apache servers
Configure Security protocols using IPTABLES.
Configure Samba shares using Active Directory Authentication.
Write BASH Scripts to backup the database, Encrypt the file, and Write it to a Tape drive.
Provide support for Microsoft Exchange server 2003 and 2008.
Document all the Configuration process for Help Desk.
Provide out of hour / Oncall support.
System Administrator (July 2007 - Sep 2009)
Responsibilities Included:
Managed Network of 25+ Red Hat 5.2 and Microsoft server 2003/2008 servers with over 200 users.
Managing the Active Directory users, groups, permissions
Integrating Linux with Microsoft servers with Active Directory
Configuring Heart Beat and Highly Available servers for APACHE
Monitoring network traffic, server load and Load balancers,
Configuring and managing Samba servers with Active Directory authentication.
Configuring backup servers, configuring servers for automated un-attended installations, configuring secure servers.
Providing support to Oracle developers for samba shares and resources.
Writing bash scripts for daily routine operations for encrypting data, Taking backups, checking servers availability
Documenting user Manuals for It Help Desk.
Documenting configuration of the servers for troubleshooting.
Documenting and reporting problems.
Providing out of hours support.
Keeping regular updates with upcoming technologies suitable for organization.
Managing 20 LINUX and 30 Microsoft machines and 150+ users.
Awstats Statistics service, Database Replication, Web Server, mail servers, Highly Available Servers (Heartbeat), Load Balancers (LVS), Apache, and other tasks (System configurations, usage stats, monitoring, backup maintenance tasks, etc).
Enhance and maintain extensive network tools that allow a network that spans 3 backbones to appear as one entity. Highly automated and user friendly network.
Daily administration of LINUX / Microsoft network including tool enhancement and modification, problem solving, account creation, mail, news, installing and upgrading systems.
Planned and executed a company move at the home office and assisted in planning of company move of the North West office. Included space planning, network design and implementation.
Database management systems analysis and design, workstation maintenance and repair, and LAN management.
Maintaining several online Linux Servers.
Team Leader, supervised staff of four providing in-house software purchasing and licensing, workstation software configurations and updates.
Creating/Administering/Managing Clusters, Load Balancer, High Performance Web Servers, High Performance SMTP / POP / IMAP Servers, Distributed File Systems, File Servers, High Performance Proxy Servers, Firewalls, Database Servers with Replication and Clusters, DNS Servers, FTP Servers and Monitoring Servers.
Provided account administration and user support.
Served as company representative on online services.
