Branch Operations Manager
Rak Bank
Total years of experience :19 years, 0 Months
• Corresponded to assess budget plans and present costs to forecast trends and recommend changes.
• Trained all branch employees and implemented a mentoring program to promote positive feedback and engagement.
• Facilitated with managing individual and team tasks and implemented the bank's policies and processes
• Identified and capitalized on community business opportunities with effective networking.
• Formulated to receive superior customer service satisfaction scores for four consecutive quarters.
• Protected company assets with a strategic risk management approach.
• Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
• Undertook peer audit assignments as per annual plan; managing audit projects from planning to report drafting that increased rating in the primary audit by 90%
• Coordinated to support all branch operations, managed all communication with branch staff in meetings, and ensured compliance to all production and finance activities.
• Performed sales call to facilitate branch business and participate in all sales meetings and events and ensure effective penetration of branch to increase revenue.
• Provided training to junior staff and evaluate work of all management trainees and to identify all strengths and weakness and organize staff meetings.
ACHIEVEMENTS:
- Trained Branch Staff in Abu Dhabi and Al Ain on Finacle Core Banking Systems
- Recognised with the ‘Best Trainer’ Award for successfully training and coaching newly hired staff and existing employees to up-skill them for the role of Teller
Responsible for issuing Pay order/Demand drafts, cash withdrawals and deposits, which also includes checking account information for avoiding possible money laundering. Also, responsible for reconciling 40 ATM machines for Delhi region alone. Tracking customer queries related to withdrawals from the ATM. Participated in the “Know your customer” project’s repapering exercise, which involved checking customer files and tracking for documents to be obtained from customers. Also, as being part of the Delhi main branch, have gone to other branches whenever there was a shortfall, keeping in mind that teamwork is necessary.
Dealing in foreign exchange, responsible for sales of major foreign currencies like U S Dollars, Great Britain Pounds, Euros and 35 other different currencies. In addition, also handling customer queries of different nationalities related to exchange rate and also issuance of travelers’ cheque.
Handling existing US based customers with the Small business cards who have inquiries regarding their accounts and this may range from a simple inquiry to state the balance to setting up a billing investigation for a transaction that a customer is not happy with. It is my ability to provide practical solutions to many problems which I encounter that make me successful.
To provide practical solutions to account inquiries for GE Capital's UK based customers. A strong
commitment to providing quality customer service with a solid understanding of the financial imperatives to provide accurate business procedures by focusing on finding all possible solutions and achieving the ultimate goal of First Time Resolution. In addition, proven strengths in understanding customer queries by using exceptional verbal communication skills, empathy negotiation and sensitivity to other culture and perspectives. Awarded “Customer Services Star Award” for exemplary performance and demonstration of GE values which includes
showing high level of integrity and customer centricity at workplace Skills
