Project Implementation Coordinator Expert
British Telecom
مجموع سنوات الخبرة :16 years, 7 أشهر
Detailed & Specific Job Duties:
•Currently managing New Store project for Wallgreen Boots Alliance. New project consists of end-to-end process like planning, implementing, controlling and closure.
•Stakeholder management, Risk Management are some of the key factors that plays an important role in performing my duties effectively.
•Managing team with end-to-end process of project requests, engaged from the initial request until final billing and project closure. Along with that I look after the audits for the team which consists of new Provide and cease of circuits and PSTNs, Customer Amendment Form (CAF) audits, Proposals and attendance.
•Coordinated with the design team and accordingly prepare pricing report (using pricing tool) which defines cost and revenue to determine the Gross Margin, get it financially and commercially approved which then led in preparation of the Statement of Work (SoW).
•Perform Quality checks of reports prepared by the team on weekly basis.
•Provided feedback to the team members on the quality report.
•Prepared several reports such as monthly, quarterly performance reports, Service review reports and discuss the same on monthly connect with Business Managers and Business Director.
•Proposed new plan within the function and implement them after closely evaluating it with Business Manager and Business Directors in terms of continuous improvements which in turn enhance the efficiency of the respective function
Detailed & Specific Job Duties:
•Worked on Accounts Payable in voice processing project.
•Instructed junior colleagues in the daily operations such as pulling up the invoice cases from the queue assigned to respective members and process with within the stringent deadline, answering customer calls, handling customer complaints, etc.
•Review and approve work of subordinate staff.
•Initiate support cases and work with system support representatives to resolve financial system issues.
•Track, reconcile, and submit payments of various invoices which were lying unpaid due to various reasons.
•Investigated, resolved, addressed, and/or responded to issues, inquiries or escalations from external entities or within the organization.
•Supervised subordinates, set work priorities, created work schedules, provided training and conducted performance review and rewards for team members
Detailed & Specific Job Duties:
•Effectively managed large amounts of incoming calls and emails from customers with regards to placing an order, complains return and exchange on the order(s) already placed.
•Handled complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
•Followed communication procedures, guidelines and policies
•Took the extra mile to engage customers and effectively train them to maximize the use of the staples website.
•Investigated and resolves problems of the customer following the “first call resolution” policy.
•Maximising the revenue of the company by up-selling and cross-selling
•Strictly adhered to company’s policies related to customer’s credit, debit and bank information.
Detailed & Specific Job Duties:
•Experienced in jobs related to Accounts Payable and Times & Expenses process.
•Reconciled statements and maintained the Accounts Payable Trial balance periodically.
•Answered customer’s query and escalation related to payment delay and investigated on the same so that it could be picked up in the next payment run without any further delay.
•Supervised team members to implement efficient work process by assigning, coordinating and reviewing the work before sent to quality check.
•Assigned work load to team members and make sure it is On Time Delivered (OTD) and Right First Time (RFT) to ensure quality is above the threshold of 98%.
•Prepared quality report on weekly and monthly basis.
•Trained new members of the team by providing them with process knowledge
Detailed & Specific Job Duties:
•Cold called as appropriate within the market or geographic area to ensure a robust pipeline of opportunities.
•Identify potential clients, and the decision makers within the client organization.
•Acquires new customers from an assigned geography and/or a set of names prospects.
•Refers opportunities for growth in products and services to other company sales resources as appropriate.
•Manages new customers’ implementation by directing company implementation resources and by managing customers’ expectations and satisfaction with the implementation process.
•Assist other sales and services resources when called upon by the Manager.
Post Graduate Diploma in Marketing management and Financial services.
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