مدثر إلياس

Responsible for execution and delivery of strategic healthcare programs, projects and initiatives in alignment with corporate strategic vision and objectives. Developing and championing the overall project management discipline and practices from initiation and planning through to execution and closure.

•Launched several new healthcare products and services to boost topline

•Performed various processes optimization projects leading to save revenue leakages and cut downs on costs, hence improving the bottom-line.

•Supported and managed decision-making leadership on all new project proposals and ongoing projects, as well as the overall portfolio in alignment with strategic objectives, deliverability, resourcing, governance and management.

Fulfills a critical role coordinating and leading strategy for this top-ranked insurance corporation, collaborating with multiple teams while examining key performance indicators to identify opportunities for improvement. Implemented business intelligence and analytics tools that included dashboards and balanced scorecards, and build quarterly and annual performance reports sorted by channels, products, and lines of business.

•Navigated strategic planning through a period of sustained growth, with a 33% increase in business over four years and an improvement from 7th in the market to 3rd as measured by revenue.

•Tracked the implementation of key strategies, achieving 95% annually for four years.

•The key strategies devised and executed were: Technical, Digital (e), Sales and Distribution, Marketing, People, IT, Governance and Compliance, and Customer Experience (CXP).

•Served as the architect of briefs and reports providing insight into the progress of strategic implementations and market updates to C-level executives and the Board of Directors.

•Effectively managed the PMO, overseeing the upgrade of nearly all systems over tenure, achieving all project milestones and deliverables on-time and within budget.

•Innovated and deployed comprehensive business intelligence dashboards providing guidance on revenue streams, cost centers, and the performance of the call and complaints center.

•Led extensive research and reporting of industry news, regulatory changes, developments in customer demographics, and competitor activities.

•Represented the agenda of the CEO, coordinating and leading a weekly meeting of C-level executives and ensuring the completion of all CEO-driven projects and initiatives.

Orchestrated and executed projects for this ERP consulting and project management corporation, with a focus on deploying CRMs and Retail Pro applications at client sites. Designed project plans, led project implementation, and tracked the performance of trainers.

•Led a team engaged in the implementation and integration of Retail Pro with multiple client ERP systems; oversaw a team addressing application customization requests in line with the unique needs of individual clients.

•Managed a software development team and accomplished 20+ SDLC projects using Waterfall and Agile.

•Track record of all projects completed within scope, time and budget.

Early Career