Mudesir Ali

Managed and maintained company IT infrastructure, including servers, networks, workstations, mobile devices, and warehouse scanning systems.

Provided technical support to office staff, warehouse personnel, and drivers, resolving hardware, software, and connectivity issues.

Support Warehouse Management System and Transportation Management System platforms to ensure smooth logistics operations.

Configured and monitored network equipment to maintain secure and stable connectivity across multiple locations.

Implemented cybersecurity best practices, including user access control, data protection, antivirus management, and regular system updates.

Managed backups, disaster recovery planning, and data integrity processes.

Coordinated with third-party vendors and software providers for system upgrades, integrations, and troubleshooting.

Supported barcode scanners, label printers, and other warehouse technology.

Assisted in IT projects such as system migrations, cloud adoption, and infrastructure upgrades.

Documented IT procedures, system configurations, and troubleshooting guidelines.

• Installed and configured operating systems and applications.
• Tested new software and hardware prior to deployment.
• Researched and identified solutions to technical problems Diagnosed and troubleshot hardware,
software, and network issues.
• Installed, configured, and maintained computer systems and network connections.
• Created user accounts and assigned permissions.
• Configured hardware and granted system permissions to new employees.
• Explained security measures in simple terminology to help users understand malware and phishing
threats.
• Configured hardware, devices, and software to set up workstations for employees.
• Promoted efficiency among departments with prompt resolution of system issues.
• Collaborated with cross-functional teams to develop technical solutions and processes, improving
overall efficiency by.
• Monitored system performance to identify potential issues.
• Configured and tested new software and hardware.

• Installed, configured, and supported the local area network (LAN), wide area network (WAN), and Internet system.
• Assisted IT staff in troubleshooting issues and providing timely resolution.
• Conducted day-to-day administration, maintenance, and support of LAN and WAN infrastructure.
• Ensured network availability to end users by maintaining network hardware and software and monitoring network performance.
• Promptly identified and resolved issues with network devices to minimize downtime.
• Managed computer operation scheduling, backup, storage, and retrieval functions.
• Implemented data backup strategies and disaster recovery operations in alignment with business continuity initiatives.
• Monitored system performance and proactively responded to alerts to maintain optimal network functioning.
• Implemented network security measures to protect against data loss and unauthorized access.
• Analyzed network traffic and performance metrics to optimize system performance and identify areas for improvement.
• Diagnosed and resolved hardware and software issues to maintain uninterrupted network operations.
• Maintained applications and kept software up to date with necessary updates and upgrades.
• Collaborated with cross-functional teams to design and implement new systems, enhancing overall operational efficiency.
• Planned and executed system hardware and software upgrades to improve performance and meet evolving business needs.
• Monitored networks and network devices, swiftly addressing technical problems to ensure smooth operations.