Mudhafar Ghassani

• Formulated custom business plans for incoming account managers.
• Created alternative business plans to improve customer relationships.
• Researched clients' business issues and goals to offer appropriate solutions.
• Developed new business opportunities by effectively communicating product lines to leading international corporations.
• Examined marketing material with the consumer perspective in mind to increase sales and expand key client base.
• Evaluated market trends and recommended marketing budget allocations to top management.
• Monitored network performance and provided network performance statistical reports for both real- time and historical measurements.
• Planned and directed staff training and performance evaluations.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

-Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.
-Developed wireframes, site maps and content inventories.
-Recommended operational improvements based on tracking and analysis.
-Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
-Conducted interviews with key business users to collect information on business processes and user requirements.
-Handled the highest volume account in the hotel territory, generating more than OMR 50, 000 in revenue in 30 days.
-Organised joint sales calls with current customers and outside vendors.
-Maintained a central database of key contacts, risk ratings, financial impact and key issues.
-Analysed and reported on a month period customer activity, business trends, and areas of concern.
-Created proposals for new and repeat customer business transactions.
-Contacted regular and prospective customers to explain product features and solicit orders.
-Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
-Led sales forecasting, market trend evaluation and segment strategies.
-Developed comparison tables of products and services by researching product pricing, ratings and performance.
-Negotiated prices, terms of sales and service agreements.
-Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
-Developed new business opportunities by effectively communicating product lines to leading international corporations.
-Strategised with sales team to prospect and qualify potential customers within assigned geographic territories.
-Organised focus groups to design the best marketing strategy for product offerings.

• Achieved high customer satisfaction for duties performed.
• Collaborated with teams, departments, clients to ensure the delivery of efficient,
• high-quality service.
• Successfully initiated and implemented 2 for 1 project which resulted in high
• positive response and value in terms of business.
• Effectively managed a high volume of inbound and outbound customer calls.
• Answered a constant flow of customer calls with up to 60 calls in queue per
• working day.
• Addressed and resolved customer product complaints empathetically and professionally.
• Defused volatile customer situations calmly and courteously.
• Managed high call volume with tact and professionalism.

• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Verified that all customer complaints were handled promptly and appropriately.
• Followed up on delinquent tenants and coordinated collection procedures.
• Managed a community of nearly 20 apartment homes.
• Led a team of 6 technicians and 1 admin.
• Maintained a sufficient number of units so that they were market-ready at all times.
• Maximized rental income while minimizing expenses through effective planning and control.