Administrator/Course Coordinator
Eton Institute
Total years of experience :4 years, 3 Months
Duties and Responsibilities:
-Ensuring the monthly and quarterly assigned individual and team course targets are achieved.
-Mutual coordination between instructors and students to arrange language courses for private and group sessions.
-Ensuring the availability of course materials for both Students and Instructors.
-Keeping track of payments made and ensuring all dues are cleared before commencement of courses.
-Managing customer queries and ensuring that their requirements or complaints are acknowledged and looked into.
-Keeping track of course development and ensuring healthy completion till issuance of course completion certificate.
-Maintaining and updating the internal database and use the same for identifying future prospects.
-Counseling students by understanding their requirements and purpose.
-Designing new courses to cater growing demand if any by head hunting for instructors and procuring study materials.
-Switching shifts with the front desk for exposure to walk in clients and transforming queries to sales.
-Managing strong relationships with the instructors and customers.
-Evaluating prospect instructors and judge their teaching abilities.
Duties and Responsibilities:
• Achieving revenue target of every month.
• Keeping a track of quotations and invoices of cooperate students.
• Maintain good relations with clients and attend their issues.
• Registration of corporate & retail students.
• Cash collection from students at appointed timings.
• Maintaining progress report of each client and reporting to their sponsors when required.
• Updating and maintaining comprehensive database of all type of students. (Schools, colleges, universities, corporate, ministries etc)
• Administrating Short Courses.
• Publicity for toppers, Institute, awarding bodies etc.
• Planning & implementing marketing SMS, Email Shots, Fax Shots, Facebook etc.
• Assisting project manager in fixing appointments with prospective clients.
• Taking student feedback about the level of service provided
Roles and Responsibilities
• Coordinated with Sales team regarding new prospects.
• Acted as information hub to Sales team and Marketing.
• Co-ordinate with Finance to keep a track of invoices.
• Co ordinate with Logistics to keep a track of inventory.
• Personal assistant to the Managing Director.