SERVICE DESK ENGINEER
NEC Corporation
Total years of experience :7 years, 7 Months
Responsible on supporting and provide technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.
Serving as the first point of contact for customers seeking technical assistance over the phone or email Performing remote troubleshooting through diagnostic techniques and pertinent question Determining the best solution based on the issue and details provided by customers Direct unresolved issues to the next level of support personnel
Responsible as Technical Support Associate and working with Premium Gaming Hardware which is Razer project Account to deliver happier customer experience.
Responsible to provide training and feedback for the team, ensure that the team goals are met, and make performance assessments for each member. My duties also include discussing targets with the call center manager and relaying those to the team.
Performing product testing to ensure the quality of the product and met the specific requirement from the client.