Muhamad Noorideen

Asst. Support Manager at Key Information Technology

• United Arab Emirates - Dubai
• My current job since January 2004

Leaders in Dell, HP, Micros, Fidelio and providing IT Solution for corporate & MNC’s around the Middle-east)
✓ At key Information Technology, I provide infrastructure technical support to Enterprise solutions and services division.
✓ I Play role of Project Management and design Where Network Routers, Switches to Pre-configure and Installed and Implemented.
✓ I also play active Role in Dell Enterprise solutions for Multi nationals and corporate clients having offices in Dubai.
✓ Here at Key Information Technology, I provide Analysis, Planning and Implementation, Problem Area Identification, Service and Support,
Data Backup Solutions, Network, Hardware and network cabling.
✓ Working on Windows Servers and MS Exchange Administration, RAS Server, Remote Connectivity, Network Security, Office and desktop
applications, end-user Support to technology developers ensuring Network health and reliability.
Current Assignments
✓ 6 years as a Asst. Support Manger (Enterprise Solutions & Services) at Key information technology Dubai UAE from 2014 to till date.
✓ 2 years as a Senior Product Specialist (Enterprise Solutions & Services) at Key information technology Dubai UAE from 2013 to 2014.
✓ 2 years as a Product Specialist (Enterprise and Networking) at Key information technology Dubai UAE from 2010 To 2012.
✓ 2 years as a Senior Customer Support Engineer (Networking) at Key information technology Dubai UAE from 2007 to 2009.
✓ 3 years as a Customer Support Engineer (Tech Support Div) at Key information technology Dubai UAE from 2004 to 2007.

Systems Administration

• January 2010 to January 2012

/2013. Blackberry Services, Virtualization Management. Web Server, File &Print Server.
Install and configure SCCM servers.
✓ Personal Skill : Trouble Shooting, Problem Solving, Solution Providing Comfortable in providing 24/7 service.
Ability to manage project task lists Prioritize items and meet deadlines. Ability to manage
Workload and manage Team members at all levels.
Areas of Expertise
Infrastructure Management
✓ Ensure application of & compliance with the company’s policies in administration of IT Infrastructure / Facilities.
✓ Assess IT requirements of the organisation in terms of software, hardware and other peripherals / products, and handle procurement of
the same.
✓ Managing all the Devices via Intune MDM products through cloud,
✓ Identify & develop vendors for procuring IT related products & devices at reasonable and cost-effective rates.
✓ Review and initiate measures for automating / streamlining internal processes.
✓ Provide solutions new or existing customers/projects
Networking
✓ Plan, design, install and configure Switching & Routing in LAN/WAN as per organisational requirements, governed by communication
protocols.
✓ Configuration of Cisco routers, switches, Firewalls & modems and other networking devices.
✓ Expert in all the NSA Firewalls, Switches, Routers
✓ Troubleshoot all networking problems to ensure minimum downtime and maximum availability of network.
✓ Set up and configuration of VPN, MPLS, Leased Line and ISDN services.

• January 2003 to January 2007

Technical : Administering Networking, Security, Servers & SAN Products namely (Dell EMC, Data Domain, Vx-Rail, Avamar,
Networker, etc. Dell compellent, DAS, NAS storage boxes configuring RAID Level’s as per Requirement
Creation/Modification of LUN/ vDisks, LUN-Level zoning, Routers Ethernet and Fibre Switches add zoning/Firewalls
(Cisco, Sonic wall, Cyber roam, Juniper) Back up and replication Procedures. Creating and Managing Virtual LAN.
Maintenance tests and trouble shooting.
✓ H/W Platforms: DELL, HP, Cisco & Symantec.
✓ Databases : MS-SQL Server 2000/2005/2008/2012 MS-Access, MySQL
✓ LAN Servers : Administering Windows Server 2003, 2008, 2012, 2016, 2019.ActiveDirectory Management DNS, DHCP, Microsoft
cluster server. Troubleshooting Backup, Restore, and Routing, Monitoring, Design, Installation and configuration.
Plan, install,
✓ LAN Servers : Administering Windows Server 2003, 2008, 2012, 2016.ActiveDirectory Management DNS, DHCP, Microsoft
configure, and manage Microsoft Exchange Server