Muhamed Shafi Unniyekkal

• Organizing / participating team meetings for evaluating project progress & de-bottlenecking; anchoring installation and rendering onsite support to all facilities and resolving issues effectively
• Attending to all organizational alerts, emergencies, technical issues and apprising management with the same
• Preparing / maintaining necessary documents for IT infrastructure to ensure compliance standards.
• Creating user manuals for commercial deployments of networks and documents system recovery processes.
• Followed procedures, change management best practices, ensured network availability
• Monitored network performance including maintenance, upgrades, and back-up/recovery responsibilities
• Ensuring network asset management spanning maintenance of network component inventory and related documentation and technical specifications information
• Keeping up with latest technology products to provide high-quality support in current and future services
• Providing on-call and after hour support as and when needed

• Developed technical proposal to the customer network.
• Undertook technical site visit and prepared BoQ/BoM.
• Anchored installation of LAN, WAN and WLAN networks.

• Designed & implemented Cisco IP Networking Solutions with high redundancy.
• Standardization, preventive maintenance, Network refresh, software refresh and Network transformation of SHELL Enterprise Network.
• Ensured timely delivery of Advanced Services to SHELL Enterprise Network.

• Addressed second level escalation of day-to-day IT operations
• Liaised with various ISPs around the globe for the restoration of the WAN links.
• Processed CMR’s (Change management request) on a daily basis.
• Managed VPN tunnels on Cisco 3000 VPN Concentrator
• Undertook bandwidth allocation for different projects from the STM links in Packeteer Boxes
• Configured IP Phone, Extension Mobility and Voice Mail in Cisco Call Manager and Unity Server
• Managed IP addressing scheme for WT EC campus backbone network

Monitored entire 50 PC and maintained SLA