Area Supervisor
EMAAR
Total des années d'expérience :12 years, 11 Mois
Answered an average call per day by addressing guest enquiries solving problem as person and also dealing with staff issues on daily bases
Effectively communicated with event team to make the operation smooth on a daily basis.
Investigated and resolved guest complaints in a timely and empathetic manner.
Managed a wide variety of customers service and administrative task to resolve customers issue quickly and efficiently
Preparing reports on daily weekly and monthly bases.
Preparing coaching for the staff.
Visiting all the location to check the daily operation on the mall site and the hotels at Dubai downtown.
Follow up with the guest car accident incident and reports.
Preparing Daily briefing and weekly training for the valet team.
Managed busy calendar, scheduling meetings and calls both domestic and international.
Manage CEO appointments and travel arrangements
Organize the details of special events and corporate agendas
Monitor existing documents to ensure they remain thorough, accurate and up-to-date.
Coordinated international video conferencing and teleconferencing.
Drafted correspondences, arranged messengers, faxed, filed, etc.
Communicated with service providers, customers and prepared presentations.
Process monthly expense reports reflecting supporting documents and budget code
Maintained communication with colleagues in Europe and MENA region
Managing the hotel guests safely and efficiently to hotel or their respective destination.
Ensuring that the assigned Rolls Royce vehicle is in top serviceable condition prior to being operated, inside and outside.
Send vehicle to the operator’s maintenance dealer for a more throughout check and repair as required.
Manage, meet and assist the VVIP & Diplomat guests at airport as per operation requirements.
Report accidents, injuries, and unsafe work conditions to manager about the team members.
Follow all hotel policies and procedures; ensuring uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information.
Assisted customers in parking cars and directing them to appropriate venues and handled all customer complaints.
Assigned work to employees and monitored all complaints and resolved it accordingly
Monitored staff and ensured sufficient staff for managing volume business
Assisted customers and parked both manual and automatic vehicle sin parking areas and peak hours
Provided optimal customer services to both internal and external customers
Coordinated with other departments and maintained all transportation vehicles
Ensured compliance to all safety requirements.
courses: S.A. (2012). HIS HINGHESS Sheikh Rashid AL Maktoum Pakistan School Dubai 12th FSC Higher Secondary certificate, (2002). Gulf Star Training and Development centre Diploma Air cabin crew operation -Stonebridge Associated College U.K (2008).