ROM Coordinator
MCB BANK LTD
Total years of experience :12 years, 9 Months
MCB BANK LTD. PAKISTAN.
Tenure: December-2013 to Present (03 Years & 09 Months).
Designation: “ROM Coordinator”
Responsibilities:
Daily monitoring of branch Control Accounts, GLA-91 and HO reconciliation of 26 branches of Bahawalpur Region.
Surprise visits in branches for inspection of Cash and daily working of branches and for preparation for Annual Audit.
Reporting Mantas Alerts, CTRs, STRs. Processing of Unclaimed refund, Zakat refund & Cash found excess refund cases.
Conduct of review & CDD/EDD/EKYC of Top-100 depositors of branches on monthly and annual basis.
Conduct RCSA (Risk Control self-Assessment) in branches as well as in controlling office.
Processing of GL Uploads & RB uploads of GL balancing of branches.
Interact with Continuous Audit, Audit teams for closure of open audit issues as well as continuous audit issues.
Recovery of Leakage of income of branches pointed out by audit teams in continuous and annual audit.
Coordinate with Branches to manage timely reporting to SBP Inspection teams during Annual Inspection.
Closure of daily CMIS issues regarding operational issues of branches.
Evaluate Audit Reports and reasons leading to exception for regular circulation adherence to policies & procedures to mitigate operational risks and audit ratings of branches / offices.
Sharing of periodic status updates on key operational issues to the concerned branches.
Assess training needs of staff for their motivation and professional development.
Professional Employers Pvt. Ltd
Tenure: August 2011 to November 2013 (02 Years and 05 Months).
Designation: “Customer Service Officer (Outsourced at MCB by “Professional Employers Pvt. Ltd”).
Responsibilities:
Outward/Inward Clearing cheques from customers for collection of funds.
Prepares weekly and monthly MIS reports for reporting to Regional/ Circle Office.
Coordinates and ensure reconciliation of entries with other branches within specified timelines.
Manage general banking functions i.e. Account opening, issuing cheque book and VDC within TATas per SOP.
Maintain up-to-date checklists of all branch functions; assign specific duties and responsibilities to staff members.
Maintain a strong knowledge of financial products, services, procedures, and regulatory requirements.
Customer complaint s handling.
Identify customer needs and refer customers to appropriate banking services and specialists.
Accept money or cheques deposited by customers, verify records and receipts, and credit customers' accounts.
Conduct foreign currency transactions for overseas travellers as per SOP.
Reports generations for the internal audits, compliance by Oracle MIS, KMs and CBS systems.