Manager Call Center
World Wide Communication
Total years of experience :3 years, 10 Months
World Wide Communication
52-D, 2nd Floor Phase-II, D.H.A. Karachi.
September 2005 to January 2007.
Manager Call Center
• Analyze and design itineraries for travel world wide, especially to the Indian subcontinent.
• Working on Sabre VPN environment
• Attending calls from USA and helping clients in their travel needs.
• Negotiate travel and hold rates, prepare contracts with hotel and airlines.
• Develop detailed marketing strategies for the company in order to keep abreast of the latest trends in travel industry.
• Research market condition in local, regional and national areas to determine potential increase in business.
• Provide management with information and advice to make decisions on the promotion destination, design and pricing of our service lines.
• Supervise general of our company's airline accounts.
World Wide Travel Inc.
1026, 16th Street NW Suite 104 Washington DC 20036-USA
Mar 2003 - July 2005
Area Destination Manager
Conducted marketing for the travel agency and sold airline tickets and travel packages.
• Identified target markets
• Proposed means for increasing sales
• Established marketing relate activities and promotional tools
• Designed advertisements for different media
• Analyzed market feed back and response
• Conducted marketing research on various competitor's strengths and weaknesses.
• Assisted passengers with reservations, tickets and land packages as well as hotels and car rentals.
• Maintained liaisons with international carriers.
• Analyzed existing management structural and responsibilities and recommended improvements.
• Negotiate travel and hold rates, prepare contracts with hotel and airlines.
• Develop detailed marketing strategies for the company in order to keep abreast of the latest trends in travel industry
• Provide management with information and advice to make decisions on the promotion destination, design and pricing of our service lines.
• Research market condition in local, regional and national areas to determine potential increase in business.
Masters in Business Administration Adamson University, Manila Philippines (Main Campus) April 1993 - March 1995 Major in Marketing Management. Special Course Advance Sabre Training Course World Wide Travel Inc 1026-16th Street NW Suite 104 Washington 20036
Workshops and Two days workshop on Mind Control (DeSelle University) Seminars in the One day seminar on new trends in Marketing University Philippines of Santo Thomas)
One week workshop on Total Quality Management and Continuous Quality Improvement (University of Philippines) Research and MBA Thesis. "Product development of an automobile company Development in Manila: An Assessment". My research involved: • The status of product development process • Effectiveness of project management • Sufficiency of allocated budget • Controls over implementation • Problems encountered by the Company Computer MS Office