Muhammad Abdullah

• Managing and monitoring Synology NAS systems, FortiGate firewall, and various application
servers, including WASP inventory control, MystroX HRMS, and Zoho CRM software.
• Configured and maintained network switches, VLANs, and port-specific setups for optimized
performance and security.
• Arranged, set up, and upgraded over 40 PCs for new and existing employees, providing ongoing
technical support for hardware and software issues
• Managed and maintained subscriptions & IT stock, including toners and other consumables,
ensuring availability for uninterrupted operations.
• Created and managed shared folders to support efficient collaboration across departments.
• Administered and maintained the companys WordPress-based e-commerce website, ensuring
seamless functionality and updates.
• Designed, installed, and maintained a surveillance system with over 60 CCTV IP cameras, ensuring
optimal performance and security.
• Set up and managed access control and attendance devices, along with their software, to assist
departments in tracking employee attendance.
• Configuration and support of the Alcatel PBX system, including IP phone provisioning, extension
management, call routing, and assisting with call handling.
• Assisted in the implementation and initial configuration of the Odoo ERP system, supporting
modules setup, user access, and basic troubleshooting during deployment.
• Managed and maintained the companys UPayments merchant account, including system access,
basic configuration, and coordination for payment-related support.

• Processed money transfer transactions with accuracy and efficiency, ensuring compliance with
company policies and regulations.
• Built and maintained strong relationships with customers, delivering excellent service to enhance
satisfaction and trust.
• Addressed and resolved problems or discrepancies related to customers transactions in a timely
and professional manner.
• Accurately counted, balanced, and reconciled cash transactions at the end of each shift, maintaining
precise records.

• Provided first-level desktop support to call center staff, resolving hardware, software, and basic
network issues.
• Installed, configured, and troubleshot Windows operating systems, office applications, and call
center software.
• Assisted employees with login issues, password resets, and basic user account support.
• Maintained basic documentation for IT issues, fixes, and inventory tracking.
• Ensured minimal downtime for call center operations through timely technical support.

• Assisted in the installation, configuration, and basic maintenance of LAN and WAN network
infrastructure.
• Supported network devices such as switches, routers, and wireless access points.
• Assisted in implementing basic network security measures such as password management and
access control.