Muhammad Abdusamad

FUEL MANAGEMENT SYSTEMS TECHNICIAN 2006 - Present
Gilbarco Veeder-Root Greensboro, NC
Provide accurate and timely technical support to ASC (Authorized Service Contractors) on the Gilbarco Pumps and POS systems.
Provide phone assistance to the field including troubleshooting and repair techniques, which are usually beyond the scope of the typical ASC Technicians. Reply to emails from ASC's and CSR's. Identify and document problem trends from field and notify Product Support Specialist. Provide in-house training for internal associates as needed. On rare occasions, travel to customer sites is required. Cross-train on other GVR products.

TECHNICAL SUPPORT SPECIALIST I 2005 - 2006
Guilford County Schools / Wiley Elementary Greensboro, NC
Performed a variety of technical and clerical tasks in supporting technology operations in the school setting; Maintained all computer equipment in good working order, independently solved minor problems, arranged for maintenance as necessary and performed simple installations of new instructional hardware and software; Provided on-going support and supervision for teachers & K-5 students in the school's classroom, computer lab or media center; Assisted the media specialist with duties such as scheduling labs, inventory, software licensing, and tracking loaned equipment.