Program specialist
Morgan International
Total des années d'expérience :3 years, 3 Mois
Program specialist at Morgan International (professional training
provider) from April/2010 to Jan/2011
Job description: • Acting as both corporate and individual sales agent
• Responsible for the whole registration procedure
• Applying all the after sale services (customer service)
• Implementing the marketing plan
• Reporting all the performance dimensions (Sales, instructors, and competitors)
Senior customer service & sales executive at link dot net (internet
solution provider) an Orascom telecom subsidiary from 1/5/2007 to 6/9/2009.•
Job description: • Leading and monitoring a full team of broadband front office customer service
officers
• Reporting the team and the whole branch performance
• Responsible for the new comers training (customer service, Internet technical
general knowledge, system applications)
• Coordination between teams applying new workflows and maintaining the quality of the already used processes
• First degree of escalation for both Customers and team members
• Dealing with new contracts, amendments and contracts termination, have been a
member of a team that helped in the phrasing of few documents regarding the issuing, modify, cancellation of the ADSL contracts.
Other Activities: • Music: ( Guitars & Vocals)
Performing in two active bands (Sout Fel Za7ma & Azraq Samawy), Acting as a session
Player, (recording & live performance) with various bands and popular artists Like Hamza
Namira, Maher Zain and others.
• Having experiences with other cultures
• Reading
All references will be furnished upon request.
Alexandria University faculty of law English department 2000-2005 LL.B Subjects studied: Constitutional law, general international law, private international law, civil law, criminal law, commercial & companies' law, economics, shariaa, administrative law and arbitrational law