Content Writer
Shop72
Total years of experience :13 years, 8 Months
• To work according to the United States Central timing
• Understand a product and translate its use into words for online customers
• Collaborate online closely with a team of professionals to resolve all website related issues
• Delivering completed assignment before deadline
• Resolve customer’s concerns and complaints on priority basis.
• Initiate new policies for jammed up customer complaints to avoid legal issues.
• Take care of target fulfillment assigned to customer service departments of the organization.
• Ability to perform all the tasks in the absence of customer service manager.
• Direct coordination with concern departments regarding Customer Issues.
• Responsible to effectively implement all the management approved policies and procedures.
• Working on Siebel, Vision Plus, CCMIS, TCSS, RMS and SYMBOL
• Respond to customer queries and complaints regarding all kind of bank's products, such as ATM Cards, Balance Inquiry, Statement, Cheque Book, Stop Payment Requests, Internet Banking.
• Provide complete information and calculations to the customer regarding House Financing, Car Ijarah, COII, Musharka and Modarba Certificates, Account details and others.
• Making Financial and Non-Financial Transactions, Such as ATM card activation, Hot Marking, T-PIN issues, Fund Transfer.
• Acknowledge Customer Complaints, Coordinate with IT, CCU, and branches along with Operational Staff and making sure that complain should be resolved with in TAT along with Customer complete satisfaction.
• Keeping contacts with clients and making sure their satisfaction and trust in Bank is up to the highest level by providing the best service along with discretion if any possible.
• Internet Banking Registration, Responding Customer Support and Info Queries via email
