Realtionship Officer
Emirates Islamic
Total years of experience :18 years, 4 Months
Relationship Officer
Jun 2015 - present
Marketing SME Business Banking for financing product, such Commercial and Business Financing from
100, 000 AED up to 2, 000, 000 AED
Operations Distribution Support Development Assistant Manager
Feb 2013 - May 2015
Assists the manager to manage and directs the operations department for a financial institution. Ensure
efficient delivery of products and services to clients. Analyze and development and implements policy and
procedures.
Account Officer
Jan 2012 - Jan 2013
Analyze financial activities, responsible for promotion of all the products, maintains the growth targets of
finance in a company, helps in solving due accounts of the past, helps in improving pricing of item and of
sales, reviews all the necessary documents to avoid disputes, gaining profit, responsible for all the client
communications, ensure clients are satisfied with the products.
Priority Banking Officer
Jan 2010 - Dec 2011
Processes/executes transactions of Elite and Privilege customers, such as: Account opening/modification,
closure, etc. Filing/maintenance of customers' legal files Custody and delivery of ATM card and PIN’s in
accordance to the Bank's policies and procedures. Applications for opening/closure of Safe Deposit Boxes.
Delivery of check books and mailing of account statement/advice. Cross-sells the Bank's products and
services to reach the maximum number of qualified Elite and Privilege customers. Provides quality service
to Elite and Privilege customers. Follows up non active and low balance Privilege and Elite customer
accounts to generate and/or maximize profit from these accounts. Ensures proper display of
advertising/merchandising materials and availability of customer forms and brochures in the Priority
Banking lounges. Assists in the preparation of the marketing manager plan in coordination with the Branch
Manager and Wealth Management. Visits existing and prospective clients. Attends customer events
whenever possible to strengthen relationship with the client. Maintains list of prospective clients for
tracking purposes and establishing relationship with them. Reports program activities and development
to the Priority Banking.
Customer Service Officer
Mar 2008 - Dec 2009
Handle cash and check transactions. Answer customer queries. Understand customer needs and then
offer them solutions, services or products based on those need. Help customers open new accounts or
apply for a loan or mortgage. Understand the banking products and services thoroughly, and present them
to the customer. Direct customers to relevant departments in the bank to help them resolve their
problems. Present new products and services to customers and help them understand the benefits. Do
paperwork relate to the customers and their requirements. Send the necessary paperwork to relevant
departments.
Customer Relationship Representative (Priority Banking Assistant)
Jan 2007 - Feb 2008
Building profitable relationships with customers from their portfolio, to deepen and broaden account
relationships with the objective to generate revenue and focus on Wealth Management. Market
investment products as well as cross-sell of consumer product to the new and existing of Elite and Privilege
customers (include mortgages and credit cards). Expand on new customer base through referrals from
customers or through personalized/advisory services provided personally or through the Investment
Consultant team. Support the Priority Banking Officer in promoting and developing market presences.
Acquisition and growth of Priority Banking customer relationship and portfolio in accordance to Priority
Banking segment business goal.
Customer Service Representative
Jul 2006 - Dec 2006
Handle transactions and answer customer queries. Decipher customer needs and offer the best solution
based on proper company policies. Effectively communicate ideas, suggestions and answers. Refer
customers to people who specialize with the type of problem or query they present. Complete complex
money-related transactions. Offer upgrades and new banking services or products.
Teller
Dec 2005 - Jun 2006
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using
computers, calculators, or adding machines. Cash checks and pay out money after verifying that
signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Examine checks
for endorsements and to verify other information such as dates, bank names, identification of the persons
receiving payments and the legality of the documents. Enter customers' transactions into computers in
order to record transactions and issue computer-generated receipts. Count currency, coins, and checks
received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment
to branch banks or the Federal Reserve Bank.