Field Engineer / Solution Architect
Telecard Limited
مجموع سنوات الخبرة :5 years, 8 أشهر
• Pre-sales requirement analysis with corporate customers.
• Preparing drafts and feasibility for customized solutions including connectivity over Fiber Optic / Radio /Microwave (LOS) for data and voice solutions.
• Solution designing and integration of voice gateways and data services via different media with site to site connectivity.
• Complete scope of work document preparation and documentation of network environments.
• Proposed solutions for the client's scenario as per access network available by using MS Visio.
• Providing technical support at all levels to customer engagement and responding to product support issues.
• Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
• Managed team in troubleshooting efforts that alleviated errors.
• Corporate support and routing of field engineers for surveys/ deployments/ complaints/ dismantling.
• Vendor coordination for feasibility and deployment of media.
• Telecom network planning, designing, surveying & estimation also troubleshooting technical problems and rectification of reported faults.
• Analyse and evaluate current communication and IT framework.
• Implement and develop up to date communication framework.
• Manage the configuration and operation of client-based computer operating systems.
• Monitor the system daily and respond immediately to security or usability concerns.
• Troubleshoot and resolve hardware, connection, printer and software issues.
• Upgrade systems and processes as required for enhanced functionality and security issue resolution.
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes.
• Implement basic switch security in terms of Port security, trunk access, management VLAN, etc, while implementing access list (ACL) to filter traffic usage.
• Guide in procurement of hardware, software as well as networking equipment for selecting the most appropriate ones for use.
• Assist in setting up workstation & installing UTP Cables/Patch Cords for connectivity as well as in Configuring VTP & Trunk
on switches.
• Resolve the user accounts issues by configuring the Active Directory and support the system security according to Health &
Safety Environment protocols.
• Participate in varied engagements like deployment/support IP Phones (Avaya specifically), Cisco 2600/2950 switches, Xerox
Copying machines as well as testing of new software and dashboards.
• Support the Disaster Recovery Sites and guided the Network Team in DR Sites to remotely configure the devices
Core Competencies: • Hands-On (Cisco router and switches, Mikrotik routers). • Internet protocol: TCP/IP, ARP, ICMP, TCP, UDP, FTP • Static and Dynamic routing protocol (RIP, IGRP, EIGRP, OSPF, BGP, MPLS, VPLS) • VLANs, Trunk and Access mode. • IP Addressing, Subnetting, ACLs. • Virtualization VMware vSphere installing, configuring and manage. • Call centre solutions designing Soft-PABX (Elastix, 3CX, FreePBX) • Hands-On on telephony technologies (Avaya, Polycom, Cisco & Huawei VOIP Gateways, IP Phone, FXO, FXS, IAD, ATA). • Hands-On (SIP, PRI, Soft & IP Phone configuration, LAN, WAN Networking & structured cabling). • Evaluate network performance and find ways of improvement. • Extensive knowledge of LAN/WAN design and support, fiber optic technologies and data networking implementation. • Skilled in supporting telecommunications systems, hardware and software applications. • Strong knowledge of project management, including research, cost analysis, disaster recovery and business continuity planning. • Possess exceptional interpersonal, organizational and communication skills. • Proficient in Microsoft Office (Word, PowerPoint, Excel). • Team player & self-motivator with good oral & written communication skills. • Willing to work & learn with new equipment & processes.