محمد عادل

Selling of Credit Cards.
•Personal visits to corporations & Head offices, guiding customers about over all products and services, making PR with customers & Achieving of sales targets.
•To make direct visits and generate additional business through referencing.
•Planning weekly sales cycle and scheduling client meetings accordingly.
•Required to convert leads provided by the company and also should generate own leads.
•Guiding customers about over all products and services.
•Preparation of sales reports including sales projection reports and monthly sales plan etc.
•Market services by asking for referrals from current clients; meeting prospects at community functions; responding to inquiries.
•To liaise with Middle office and other concerned departments within the bank to resolve any pending requirement with regards to booking of new business.
•Develops financial strategies by guiding client to establish financial goals; matching goals to situation with appropriate financial plans.
•Taking care of the exited RM’s book of business.
•Handle customer rejection and objections positively.
•Following up with concerned department for the resolution of customer complaints.

Selling of Personal loan, Business Loan, Mortgage Loan and Banking Facility.
•Market services by asking for referrals from current clients; meeting prospects at community functions; responding to inquiries.
•Assess clients' financial situation by gathering information regarding investments, asset allocation, savings, retirement planning, and estate planning; evaluating risk tolerance.
•Develops financial strategies by guiding client to establish financial goals; matching goals to situation with appropriate financial plans.
•Obtain clients' commitment by explaining proposed financial plans and options; explaining advantages and risks; providing explanations; alleviating concerns; answering questions.
•Monitor clients' financial situation by tracking changes in wealth and life circumstances; analyzing financial plan results; identifying and evaluating new financial strategies; recommending changes in goals and plans.
•Personal visits to corporations & Head offices, guiding customers about over all products and services, making PR with customers & Achieving of sales targets.
•Provides financial management information by preparing financial status analyses and reports.
•Preparation of sales reports including sales projection reports and monthly sales plan etc.
•To make direct visits and generate additional business through referencing.
•Planning weekly sales cycle and scheduling client meetings accordingly.
•Required to convert leads provided by the company and also should generate own leads.
•Guiding customers about over all products and services.

Recognitions:-

Certificate of Achievement for “Appreciation of Outstanding Contribution in Retail Wealth Division” (Emirates NBD - 2011)

Certificate of Achievement for “Top Performer Back Office Category” (Emirates NBD - 2012)

Duties and Responsibilities:-

• Processing of all the applications and Account Opening Forms for Insurance and Investment products.
• Acting as a one step for Relationship Managers and Sales Manager
• Validation of Incentive Files for Sales Officers
• To liaise with Middle office and other concerned departments within the bank to resolve any pending requirement with regards to booking of new business.
• Tracking of all promotional incentives initiated by the service providers and follow up on the same to maintain the TAT.
• Reconciliation of Data reports with Middle Office to maintain accuracy.
• To conduct after sales call back on all Investment and Insurance applications.
• To input the order on Moxy for all investment applications processed.
• Prepare, maintain and submit timely reports for the team. (Customer Meeting Summary, Expected Revenue, Acknowledgements update etc)
• Preparing Miscellaneous Reports as and when requested by Managers.
• Responsible for all HR and Admin related issues
• Coordinating with the Admin and HR department for all necessary documents for Visa issuance and organizing and scheduling training for all.
• Assist Team Members to complete product applications for timely submission.
• Customer care support and Prompt action to all investment/insurance/Account opening queries both internal/external.
• Ensure avoidance of any fraud, financial losses, customer service issues and adverse audit comments.
• Taking care of the exited RM’s book of business.
• Handle customer rejection and objections positively.
• Following up with concerned department for the resolution of customer complaints.
• Calling the client for the pending premium.
• Update the clients for their Bank assurance products from different provider like Zurich and MetLife Alico, Aviva.
• Familiar with the use of different software’s like MOXY, ADVENT, FILOS, CRM, FINACLE, ZIO etc.
• Awarded for ‘best sale support staff in 2012
• Awarded for contributing to the outstanding performance in quarter 4, 2013.