Country Manager
Arab National Bank
Total years of experience :20 years, 4 Months
Successfully increased the market share of Pakistan from 4% to 12%, resulting in $20 million in the first three years of my tenure from 2009 to 2012.
Total contributions during my tenure are over $300 million for Pakistan Corridor.
Spreads were adjusted to market demand therefore income from both FX and fees increased by 800% in my first three years of Job from 2009 to 2012.
In 2013, I worked for six months with the developers on the New Telemoney application and played a key role in the TM trainer/implementation team. Provided firsthand training to 60 TeleMoney centers across the Kingdom, which contributed to the successful rollout in 2013, which earned recognition and certification from ANB's top management.
Introduced an innovative approach to the Saudi remittance market by partnering with a known cricketer Mr. Umar Gul.
Annual joint promotions were launched with Pakistani banks, and camp activities were organized with leading cricket stars, this resulted in increased market reach and brand awareness.
Played a vital role in the integration of the Telemoney and ANB Wage Protection System (WPS).
Successfully led and managed the project to onboard a large number of Wage Protection System (WPS) customers to the Telemoney application, ensuring a smooth transition from Wage Protection System while achieving the project objectives.
Product innovation and service enhancement positioned Telemoney Pakistan as a market leader with a competitive, feature-rich product, resulting in increased market share.
Assigned and created targets for each branch, area, and region in close collaboration with the Business Network Head.
Manage and ensure that customer requests, including application, API transactions, files processing and other service-related queries are managed within the stipulated turn circular time.
To reduce complaints - Ensure that changes are made accordingly based on the root cause analysis of the products to reduce customer complaints and service issues.
Developed a comprehensive business plan for Money Transfer Operators (MTOs) in collaboration with the Telemoney Correspondent and Business Development Team. The plan outlined the business model, target audience, revenue projections, and marketing strategy.
Successfully onboarded and deployed new strategic customers on the Telemoney mobile application with the help of the Telemoney field team. Ensuring that their transactions are smooth and efficient.
Providing corporate customers with on-the-ground training and reliable guidance on how to onboard and use the TeleMoney application.
Collaborate with internal teams, including Support, Operations, Product, and IT and ensure API transactions and flow of daily files are processed smoothly and customer receives transactions on time.
Collaborated closely with cross-functional teams to enhance the overall customer experience
Responsibilities:
Successfully launched and marketed Barclays Credit Cards
Customer Relationship Management
Business products promotion
Market Research
Researched billing issues
Provided on-the-job training for new employees
Worked with top management in order to meet hectic deadlines and goals
Ensure standard operating procedures are followed.
Manage staff, preparing work schedules and assigning specific duties.
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