Senior Consultant
Halliburton
Total years of experience :9 years, 1 Months
Role and Responsibilities
Explores client needs propose and recommend applicable Landmark Software and Services solutions.
Identifies, analyzes, and troubleshoot problems with Landmark and third party applications.
Responsible for creation, maintenance, and administration of data management application environments and the data associated with those environments.
Implementation, and support G&G applications, Evaluate hardware.
System Administration.
PROJECTS AND ACHIEVEMENTS AT HALLIBURTON WORLD WIDE
Complete deployment of OpenWorks and DSG 10.x on Linux and Windows Environment in Pakistan Petroleum Ltd.
Deployment of OpenWorks and DSG 10.x on Linux and Windows Environment for Evaluation in ENI Pakistan.
Provide support for Landmark GNG, CWP and Classic Applications from system side in Pakistan Petroleum Ltd, ENI Pakistan and United Energy Pakistan.
Role and Responsibilities
Responsible for Designing solution for Unified Communication Solutions, Networks (Include Routers, Switches, Firewalls, IPS, IDS, and LAN Management Systems).
Responsible to ensure timely completion of the project, Project Integration and Scope management to ensure that project objectives activities, execution and change control are properly coordinated.
Team management to maximize productivity and meet projects deadlines.
PROJECTS AND ACHIEVEMENTS AT COMMTEL
Complete Deployment of TANDBERG Video Conferencing Solution for HEC (Higher Education Commission).HEC has 72 sites all over Pakistan.
Complete Deployment of Tandberg Video Conferencing solution for Sindh Government IT department. Sindh IT has 30 sites all over Sindh Province.
Deployed Tandberg Management Suit(TMS) for Higher Education Commission(HEC) and Habib Bank Limited(HBL)
Deployment of Tandberg MOVI solution for Habib Bank Limited.
Deployed Tandberg/Codian MCU 4200, 4501 for KASB Bank, Sindh IT Department, Habib Bank Limited and Gatron-Novatex.
Complete Up gradation of existing call center of PRAL (Pakistan Revenue Automation (Pvt.) Ltd) to Cisco UCCX and CUCM 9.x with Advance Quality Manger for Screen capturing and Voice Recording and Agents Integration to Social Network, Emails, SMS over IP and FAX Over IP to provide a high speed Call center facility for the Board of Revenue customer in better and more effective support to customers.
Complete Deployment of 100 seats Cisco IPCC and CCM 4x In PRAL (Pakistan Revenue Automation (Pvt.) Ltd).Self-service IVR Integrated with CRM, In-house Build Call Recording Software on Asterisk, Integration with GSM Gateway.
Complete Deployment of 30 seats Cisco IPCC and CCM 4.x In Trakker. Self-service IVR Integrated with CRM, In-house Build Call Recording Software on Asterisk. High Redundant Solutions for 99.9% up time.
Complete Deployment of 10 seats Cisco UCCX and CUCM 7.x in CDC (Central Depository Company). Self-Service IVR with verbalization (Over 10000 lines of scripting) Complex integration with encrypted channels of CDC Middleware (Avanza), IVR, CRM, CMS and Fax. Running end to end IP Based Features of IVR self email, statement fax, SMS, TPIN.
Complete Deployment of 25 seats Cisco IPCC and CCM 4.x in CRES bank. Self-Service IVR with verbalization (Over 5, 000 lines of scripting) Complex integration with encrypted channels of Banking Middleware (Phoenix), IVR and CRM High Redundant Solutions for 99.9% up time Cisco version 5.x 1500 - 3000 calls per day Features of IVR self service, mini-statement, TPIN.
Complete Deployment of four Call Center for all four companies under IGI group. Integrated IVR for self- service menus, TPIN, Integration with Oracle 10g and existing CRM of each company (Avanza), In house built Call Recording Software on Asterisk.
Complete Deployment of Cisco IPCC Express Solution with 30 agents in SNGL. Integrated IVR with self-service menus. Integration with car tracking application with CTI & CLI, Call Recording Software on Asterisk. High Redundant Solutions.
Complete Deployment of Cisco IPCC Express Solution with 30 agents in V-Track. IVR integrated with self service menus. Integration with car tracking application with CTI & CLI High Redundant Solutions
Deploy and Configure IBM Pure flex SAN in NADRA, Blade center chassis, V3700 Control Enclosure.
Part of team in Implementation of Q-Radar SEIM with Qflow Solution in NADRA for 5000 EPS.
Part of team in Implementation of IBM database security Gardium in NADARA.