Debt Collection Officer
FS
Total years of experience :11 years, 11 Months
My professional domains have been as follow:
➢ Portfolio: Etisalat, DIB Bank & Citi bank Consumer & Cooperate Portfolio (Buckets & Recovery) ➢ Recovering money from people who have taken out from different products. ➢ Best performer. ➢ Received Certificates of appreciation from Etisalat. ➢ Working on ceased, Nonpayment ceased accounts, bucket 12-24, & Beyond two years). ➢ Responding to telephone inquiries using standard scripts and procedures. ➢ Arrange field visit as well as also Locating and establishing contact with debtors. ➢ Maintaining appropriate and comprehensive records of all customer discussions. ➢ Reporting daily progress against targets to the Manager. ➢ Listening to the queries and problems of the customers and also try to resolved. ➢ Making the follow ups and doing every procedure on the case to reach the customer. ➢ Management of difficult customers to push them towards settlement of the outstanding liabilities, thereby ensuring maximum recovery from the loss accounts. ➢ Ensuring speedy resolution of queries which include settlement approvals & thereby ensure that customer grievances if any are resolved to maximize client satisfaction. ➢ Updating the collection system with respect to calls made to customers on daily basis. ➢ Makes calls, sends letters and records all form correspondence to the customers for monitoring purposes. ➢ Performs other duties as per request and other responsibilities associated with the position. ➢ Skip Tracing & Labor Check by UAE Ministry of Labor web service portal, tracing from Social Media & Job Portals for skip customers. ➢ Working with team to unite in a single culture, promoting unity of purpose
domains have been as follow :
•Worked in U.B.L at Regional Head Quarter (R.H.Q) Jinnah Avenue Islamabad & perform dual responsibility as C.T (Chief Teller) & U.T (Universal Teller).
•Remittance (PO, DD, IBTS (Online), IBEX, COC (Cash over Counter).
•Maintenance of Cheques Books and ATM Cards.
•Cross selling different banking products over the counter like UBL WIZ Cards, UBL Mega Wallet and UBL Credit Cards.
•Issuance of Bank statements.
•Managing and Handling of Fresh Currency according to the instruction of the State Bank of Pakistan.
•Handling of Prize bonds according to the instructions of the State Bank of Pakistan.
•Ensure to manage excellent teller turn around time (T.T.A.T).
•Record keeping of all Clients cash deposit and withdrawal transactions.
•Accurately process deposit slip and cheques/withdrawal slips.
•Check daily activity report.
•Salary Transfer of Different departments.
•All Transfer entry of demand Draft, Pay order, Credit Card, Cash Line, Personal Loan & Auto Loan.
•Posting of Clearing and collection cheques
•Keeping all records of clearing & collection cheques.
•All Transfer entries FCY/LCY.
•Replenishment of ATM.
•Ensure to deliver quality service to customers and project a professional image towards improving operational efficiency.
•All Locker record Maintain through system and MIS.
•Ensure suspense accounts are balanced on a daily basis and entries appearing are rectified on a daily basis
domains have been as follow :
•Assigns work, provides directions to clerical staff and ensures that assigned tasks are completed. Ensures effective and appropriates clerical staff coverage.
•Monitors the performance of staff. Provides feedback on their performance and conducts performance evaluation.
•Respond to outside inquires about services offered by the organization communicates with other companies.
•Customer Enquiries.
•Ensure to deliver quality service to customers and project a professional image towards improving operational efficiency.
•Track office or program expenditure by recording expense, alerting the supervisor to budget overruns and unusual expenses and authorizing purchase. Maintains a variety of financial records such a petty cash fund, purchase orders and cheque requisition. Provides input into budget formulation.
•Organize & participate in monthly Office Service Meetings.
•To perform any job assigned from time to time by the management in accordance with the laid down procedures.
•Cross check CBC customers satisfied/unsatisfied applications signed off from customers