Head of Sales
Elaf Group
Total years of experience :16 years, 0 Months
Account manager, handling all the corporate accounts in Jeddah and Western province.
• Handles incoming calls or inquiries from prospective customers or clients
• Assists customers effectively by solving customer disputes
• Provides customer additional information or explains services
• Discusses products offered and ensures customer satisfaction
• Completes supporting paperwork and data entry as required
• Accurately captures customer information
• Creates and maintains service reports
• Deliver excellent, positive, and professional customer support to any and all students/schools.
• Respond in a timely manner to phone, email inquiries and answer phone calls
• Recommend courses/programs aligned with customer interest/need based on school programs/handouts.
• Act as a liaison between Education Provider and clients.
• Ability to independently navigate the Internet and websites of providers as well as trouble shoot any issues.
• Document important information in individual school profile or by individual student’s comment section.
• Researching travel options & presenting the best deals in terms of requirements.
• Ensure all bookings & reservations are processed accurately.
• Filing, photocopying and general administrative duties.
• Up selling relevant add-ons, like, insurance, excursions, currency etc.
• Monitoring bookings throughout the working day.
• Negotiating corporate and best rates with hotels.
• Advising on and organizing visas & passports.
• Booking hotel, domestic and international air travel.
• Complying with all relevant laws and travel business legislation.
• Handles personal contacts with finesse and diplomacy.
• Relieves top executive of many administrative tasks with public departments and residents.
• Creating report / letters for the immigration offices.
• Coordinate with the government departments and assist the residents by writing official letters for government, Semi government, and private sectors.
• Fill claim forms and communicate with different sectors (Public & Private)
• Acting as a coordinator for official documents (visa, work permit, car license and renewal residency card).
Business Administration Dibloma in Marketing