Shift Incharge of Technical Support Team
Brain Telecommunication Limited
Total years of experience :17 years, 3 Months
Handled the Major responsibilities of Online Technical Support & Operations:
• Deal directly with customers either by phone or electronically.
• Obtain and evaluate all relevant information to handle inquiries and complaints of the customers related to new application, billing, operations and regarding the configuration of the software & devices.
• Configuration of the CISCO based devices like Linksys Pap2.
• Configuration of software like Eyebeam, X-Pro and also configuration on Mobiles using SIP Settings, Fring, Nimbus & Bria application for I Phone, Samsung Glaxy e.t.c.
• Listen the call of the customers and suggest them better solution of the problem regarding our services.
• Communicate and coordinate with internal department.
• Managing the records of the customers in the database.
Officer of Transportation Management in King Abdullah University of Science and Technology:
• Deal directly with customers either by phone or electronically.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Prepared the daily taxi booking requests of personal and business.
• Maintain the drivers in and out record and also managing all the current and advanced reservation of the customers.
• Communicate and coordinate with internal department.
• Managing the key management record.
• Manage to close the tasks after completion by using the citrix software.
• Overall responsibilities to maintain the daily, weekly and monthly reports of the customers, drivers and vehicles for the manager and head office.
Handled the Major responsibilities of Networks and I.T Operations:
• System administration and responsible for all IT operations.
• Key person in the design and maintenance of Local Area Network and Wide Area network systems.
• Installing, configuration and maintaining networks over windows operating systems and SQL server database.
• Review of all project development plans to ensure compliance with security policy, evaluating and installing security tools.
• Responsible to maintain, update and execute the Antivirus software to protect the PC and Server from viruses as well as to secure the college networking system.
• System up gradation and maintenance.
• Software installation and troubleshooting.
• Disaster recovery and backups of data and database.
Handled the Major responsibilities of Networks:
• Manages all network servers and other network components including installation, configuration and maintenance.
• Develops and maintains network security procedures. Adds, removes, and changes authorities for network users.
• Resolves problems reported by end users for local and wide area networks, personal computers, networking equipment (switches, routers, printers etc.) Provides answers to complex questions related to these systems.
• Monitors and measures the performance of the network reports problems to the appropriate individuals.
• Researches, plans and oversees network and telephone system replacements and upgrades.
• Establishes and maintains contact with vendors for support and problem resolution.