Technical Support Engineer
Sahara Net
مجموع سنوات الخبرة :21 years, 10 أشهر
Implementation of Large ADSL, LL, MPLS connectivity solutions. Implementation includes, but is not limited to: cabling, configuration, mounting, setup, training and documentation.
Diagnose and resolve technical hardware and software issues involving internet connectivity.
Working on Cisco Devices, Blue Coat, Exinda, Watchgaurd and other solutions.
Design and develop an efficient and technically viable solution for customer.
Site Survey for LAN-WAN project.
Document customer's setups properly for better support.
Coordinate solutions with head office operations team.
Performs job duties consistent with safety, legal, regulatory, company and business practices and requirements.
Handle escalated trouble calls to resolve service issues.
Work with vendors to resolve issues that cannot be resolved internally.
Validate trouble descriptions and perform detailed trouble diagnosis.
Track and update troubles in ticketing system.
Advise on network upgrades and other configuration changes to network elements to maintain service levels.
Analyze network performance through trend analysis, messaging and reports and take appropriate corrective action.
Performs leadership, management and training of advanced technical network activities and operations.
Apply comprehensive technical knowledge to the troubleshooting of network problems.
Metro Canada Logistic, Concord, ON - Canada August 2005 - May 2011
Systems Engineer II
Responsibilities:
* Physical Set-up of all servers and networking equipment inside the data center.
* Responsible for racking all servers and devices inside the Data Center and making sure that the racks are arranged in the hot/cold aisle manner.
* Fixing the servers in the Data Center when hardware failures occur by troubleshooting the issues with the Vendor's coordination.
* MS Windows 2003/Windows 2008 server Operating System installations.
* Configuration of Cisco Routers and switches.
* Responsible for receiving the customer's shipment in the data center and coordinating it with the warehouse team to store them in the data center warehouse.
* Coordinating with the warehouse technicians to move the customer's equipment from the warehouse to the data center in a safe and secure manner when required.
* CAT6/ CAT 5E UTP and Fiber Cabling in the data center for different clients.
* Re-arrangement of the data cables (copper & fiber) and organizing them as per the cabling standards inside the data center.
* Preparing technical documents using MS Office and Visio such as diagrams and technical manuals to facilitate other technical staff.
ASWAQ Management & Services, Abu Dhabi, U.A.E March 2003 - July 2005
(The Private Office of: H.H Shiekh Suroor Bin Moh'd AL Nahyan) for Abu Dhabi Mall.
Information Technology Engineer.
Responsibilities:
* In charge of the implementation & administration of the systems and networks of the company.
* Installation of network equipment and servers inside the server room.
* Cabling and labeling power and data (copper and fiber) cables.
* Work for sound and video management systems projects managed by the company.
* LAN and WAN Commissioning, Integration and Support.
* Implement TCP/ IP core networking services using Windows 2000, DHCP, WINS and DNS.
* Perform various tests on new servers and storage systems.
* Optimize LAN using performance reports and monitoring systems in 24x7 environments.
NETCOM Services, Karachi, Pakistan June 2001 - Feb 2003
Reputed Internet Services Provider
Network/Systems Administrator
Responsibilities:
* LAN and WAN Implementation and Support.
* Installation and support of Microsoft Windows 2000 Professional/ Server/Advance Server, Windows NT Server/Workstation.
* Repairing and maintenance of servers and workstations.
* Hardware Installations, Cabling, Crimping and Punching.
* Installation and configuration of Cisco Routers, Internet Sharing Hubs, 3 Com Switches, 3Com Super Stack II Hubs and management modules
* Bachelor of Science, University of Karachi, Pakistan, 2001 * CISCO Certified Network Associate (CCNA) Cisco ID(CSCO): CSCO11863737 * CCNP - Cisco ID(CSCO): CSCO11863737 *WatchGuard Certified System Engineer 2013 - Certification ID: A07F000000ASJK3IAG * Microsoft Certified Systems Engineer (MCSE) * Linux Administration