Muhammad Amir

• In my IT Assistant Manager role, I honed my abilities in hardware testing and troubleshooting and diagnosing, providing a firm foundation for the IT Service Manager position
• My decision-making, people-eccentric nature, and compassion have afforded me excellent leadership skills.
• Managed multiple projects simultaneously while ensuring timely completion of each within allocated resources.
• Developed comprehensive training materials to guide staff on using new systems and applications effectively.
• Standardized hardware configurations across all devices in the organization, simplifying device management processes.
• Reduced downtime, conducting regular systems backups and disaster recovery planning.
• Safeguarded company data by enforcing strict cyber security policies and protocols.

managing more than 200 users Network.
•Managing Panda Firewall, configuring Panda firewall rules.
•Installing and configuring PfSense.
•Managing more than 10 Domain on cPanel.
•Installing and configuring Domain Controller on Server 2012.
•Installing and configuring CentOS 7 Server.
•Working on ESXi (Virtualization) Server.
•Working on MDaemon email Server.



Teltonika Pakistan
•Worked as System Administrator, configuring and monitoring the GMS and GPS bases tracking devices.
•Diagnose and troubleshoot the Tracking Devices.
•Provide support to sale Department regarding Tracking Devices.




Mughal Steel Lahore (I.T Department)
•Internee
•Worked as an IT Executive performing window installation, managing Server 2008. and configuring emails on Outlook

• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in

• Partnered with department managers to help intern gain competencies and confidence.
• Promoted diversity within the internship program by actively recruiting and supporting underrepresented populations.
• Managed day-to-day operations of the internship program while maintaining a focus on long-term strategic goals for growth and improvement.
• Collaborated with colleagues to identify areas for improvement within the internship program, leading to more efficient training practices.