IT Support Engineer
Nexus corporation LTD
Total years of experience :3 years, 9 Months
Manage system support
Inventory Management
DHCP Server & Active Directory
CCTV camera management and configuration
Manage Network Server Racks
IT Asset Purchase
Installation and configuration of Hardware and Software systems
applications
Network Printers, Scanners, and Copiers
Online remote support to clients
Installing and configuring computer hardware operating systems and
applications
Microsoft Office, Outlook, Windows 7/8/10 installation, drivers, and other troubleshooting.
Printer/Scanner installations and troubleshooting.
Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
Replacing parts of desktops, laptops, and printers as and when required.
We are supporting the roll-out of installed applications like virus definitions and other updates.
Setting up new users' accounts and profiles and dealing with password issues
I was responding to technical issues reported by end-users via phone, email, or in person.
Prioritizing and managing many open cases at one time.
Testing and evaluating new technology.
IT technical support background/experience.
Conducting electrical safety checks on computer equipment and making sure UPS backup.
Maintained PBX Telephone, CCTV IP & and analog cameras Also managed users and accounts on DVR and NVR, and basic knowledge of IP Phones.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Maintain Purchasing and inventory Records.
Provide support, including procedural documentation and relevant reports.
work continuously on a task until it's finished (or refer to third parties, if appropriate).