محمد أنس خان

• Ensure strict SLA compliance for incident response and resolution in telecom environments, minimizing disruption to mission-critical applications and services for Vodafone, Zain, Ooredoo, AMC, and MTN.
• Troubleshoot and resolve complex REST API issues using Java, Spring, and related technologies, ensuring seamless integration with telecom systems and related business processes.
• Develop and implement critical system changes and fixes, conducting thorough testing to ensure zero downtime in production environments, including support for ERP systems.
• Manage and optimize databases (MariaDB, Oracle) by writing efficient SQL queries, stored procedures, and improving performance to handle telecom and enterprise data efficiently.
• Utilize AWS (EC2, RDS, S3) and Linux-based systems to manage and troubleshoot applications, automating processes using Bash and Perl scripting for enhanced operational efficiency.
• Lead incident management and root cause analysis, adhering to ITIL best practices to ensure compliance with telecom industry standards and internal protocols.
• Track and manage incidents, tasks, and bugs using JIRA, collaborating with cross-functional teams to resolve issues effectively and support business-critical applications and services.

• Collaborated with cross-functional teams to deliver projects on time and within budget, meeting business requirements.
• Ensured availability and performance of virtualized environments and provided real-time insights into system performance through the implementation and maintenance of monitoring systems like Zabbix and Grafana.
• Enhanced user authentication and access control by implementing and configuring Linux realms for Active Directory integration.
• Ensured data protection and disaster recovery capabilities by managing backup solutions with Tivoli and Veeam Backup.
• Improved application deployment and scalability by implementing containerization technologies using Docker. Automate infrastructure deployment and management using Ansible.

• Successfully present and promote cloud solutions, effectively communicating their exceptional value and cutting-edge technology to enterprise customers.
• Leveraging expertise in sizing, architecture options, BoM, TCO, etc. Facilitate seamless POC and create comprehensive Cloud Migration Plans.
• Collaborated with cross-functional teams and stakeholders to design end-to-end Cloud-based solutions that align with business goals, scalability requirements, and security standards.
• Led architectural design and implementation efforts for critical projects, including cloud migration, system upgrades, and infrastructure modernization, resulting in enhanced performance and
operational efficiency.
• Provided technical leadership in both Linux and Windows system administration, guiding teams in the installation, configuration, and troubleshooting of multiple Linux distributions.
• Integrated cloud technologies (e.g., AWS, Alibaba Cloud) into existing infrastructure, optimizing resource allocation, and enabling efficient scalability and elasticity.
• Collaborated with security teams to integrate and enforce security measures, ensuring data
protection, compliance with industry regulations, and adherence to best practices.
• Conducted thorough performance analysis and optimization of heterogeneous systems, identifying bottlenecks, and implementing tuning strategies to maximize resource utilization.

• Expertly deploy, configure, and administer Data Center systems and Enterprise Applications, including VMware, Veeam, Windows and Linux servers, and critical applications.
• Managed and maintained a diverse server infrastructure consisting of Red Hat Enterprise Linux (RHEL) and Windows servers, ensuring optimal performance, high availability, and security.
• Diligently monitor system performance to ensure optimal availability, reliability, and capacity.
• Develop and maintain detailed technical documentation that accurately outlines system configurations, procedures, and adherence to established standards.
• Proficiently administer Linux-based servers, troubleshooting web servers and databases.
• Design and implement robust Business Continuity Plans with a focus on achieving the best RTO and RPO possible.
Key Achievements
• Implemented a centralized logging and monitoring system, providing real-time insights into system health and aiding in proactive issue identification.
• Orchestrated the implementation of automated backup and disaster recovery solutions, reducing recovery time objectives and enhancing data protection.
• Implemented CIS benchmark on Linux servers, adhering to industry best practices and enhancing server security and compliance.
• Architected and oversaw the migration of a complex application stack from on-premises to a hybrid cloud environment, resulting in improved scalability and reduced operational costs.

- Successfully deploy, configure, and maintain VMware technologies, including vSphere and vCenter, as well as Sangfor systems, to ensure optimal performance and functionality.
- Swiftly respond to incidents and promptly resolve outages, implementing necessary engineering changes to minimize disruptions. Conduct Root Cause Analysis (RCA) investigations to identify underlying causes of incidents for proactive prevention.
- Strategically plan and implement upgrades to maintain service levels and keep the infrastructure up to date with the latest advancements and security patches.