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Muhammad Arshad, Deputy Manager Customer Experience & Coordination

Muhammad Arshad

Deputy Manager Customer Experience & Coordination·Transworld

Pakistan

Master's degree, MA Economics

Work experience

Total years of experience: 19 years, 2 months

Deputy Manager Customer Experience & Coordination

January 2025 - Present

Transworld

Karachi, Pakistan

January 2025 - Present

Company industry:
Telecommunications

Manager Customer Service

April 2007 - Present

Pakistan Telecommunications Company Limited and Transworld

Karachi, Pakistan

April 2007 - Present

I have 17 years of Call center, Customer Services, Quality Assurance and support center experience in multiple international organizations like Etisalat Group, Transworld Group Moreover, I have pursued master’s degree in MA Economics from Shah Abdul Latif University Sindh with 2nd division. I possess good communication and interpersonal skills which are necessary for this post. I will be highly thankful to you if you grant me with an opportunity to serve for this post.

Company industry:
Telecommunications
Job role:
Information Technology

Supervisor Quality Assurance / Quality Management Department

June 2017 - November 2019

Ufone

Karachi, Pakistan

June 2017 - November 2019

Company industry:
Telecommunications

Executive Quality Assurance / IVR Executive

June 2017 - November 2019

Ufone

Karachi, Pakistan

June 2017 - November 2019

Company industry:
Telecommunications

Quality Assurance Executive

January 2011 - December 2012

Pakistan Telecommunications Company Limited

Karachi, Pakistan

January 2011 - December 2012

Company industry:
Telecommunications

Trainer

January 2011 - January 2011

Pakistan Telecommunications Company Limited

Karachi, Pakistan

January 2011 - January 2011

Company industry:
Telecommunications

Head of Compliance Department

January 2009 - December 2010

Pakistan Telecommunications Company Limited

Karachi, Pakistan

January 2009 - December 2010

Company industry:
Telecommunications

Floor Supervisor

January 2008 - December 2008

Pakistan Telecommunications Company Limited

Karachi, Pakistan

January 2008 - December 2008

Company industry:
Telecommunications

Education

Shah Abdul Latif University

January 2010

January 2010

Master's degree, MA Economics

Pakistan

Shah Abdul Latif University

January 2010

January 2010

Master's degree, Economics

Pakistan

Shah Abdul Latif University

January 2008

January 2008

Bachelor's degree, Accounting

Pakistan

BISE, Board of Intermediate and Secondary Education

January 2005

January 2005

High school or equivalent, Pre-Engineering

Pakistan

BISE, Board of Intermediate and Secondary Education

January 2003

January 2003

High school or equivalent, Commerce

Pakistan

Skills

CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
EMPOWERMENT
Intermediate
EMPOWERMENT
Intermediate
INDEPENDENT THINKING
Intermediate
INDEPENDENT THINKING
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
WRITING
Intermediate
WRITING
Intermediate

Languages

English

Intermediate

Urdu

Expert