محمد اشفاق

Dedicated IT Support Specialist managing and optimizing IT infrastructure across multiple branches of a leading medical center. Experienced in troubleshooting, network administration, cybersecurity, and user support within the healthcare industry.

Providing technical support to medical and administrative staff, ensuring smooth operations of IT systems.
Managing and maintaining servers, computers, printers, and network infrastructure (LAN/WAN) across multiple branches.
Overseeing software installations, updates, and troubleshooting compatibility issues to enhance system performance.
Implementing cybersecurity measures, including firewalls, antivirus solutions, and access control policies.
Monitoring and optimizing network performance, troubleshooting connectivity issues, and ensuring data integrity.
Managing IT assets, tracking hardware/software inventory, and coordinating with vendors for procurement and maintenance.
Ensuring compliance with healthcare IT regulations and maintaining secure backup and disaster recovery plans.
Providing user training and technical guidance to enhance staff efficiency in utilizing IT systems.
With expertise in healthcare IT infrastructure, system administration, and end-user support, I contribute to ensuring the seamless operation of technology-driven healthcare services

Experienced IT Support Specialist with over a decade of expertise in managing IT infrastructure for large-scale construction projects across Saudi Arabia. Proven ability to design, implement, and maintain IT systems, ensuring seamless operations in complex environments.

Provided core technical support across mega-projects, including P-112 Taif, P-119 Riyadh, P-113-2 Hail, and NEOM developments.
Managed and troubleshot network infrastructure (LAN/WAN), servers, user computers, printers, CCTV, PABX phone systems, and time & attendance systems.
Installed and configured software to meet project requirements, ensuring system compatibility and security.
Collaborated with consultant firms to integrate IT solutions effectively across multi-disciplinary teams.
Developed IT policies and procedures tailored to construction project demands.
Provided user support and training for employees and external consultants, improving IT literacy and operational efficiency.
Ensured network security, troubleshooting connectivity issues, and maintaining optimal system performance.
With a strong background in IT project management, system administration, and end-user support, I am eager to contribute my expertise to dynamic organizations seeking robust IT solutions for large-scale operations.