IT Operations Manager
Newcrest Mining
Total years of experience :18 years, 4 Months
• Diagnosing issues with applications, desktops, laptops, and servers.
• Supervising an IT Support team for Northern Alberta.
• Resolving hardware problems for all supported equipment on-site.
• Offering on-call technical support for servers during extended and off-hours.
• Collaborating with various IT teams to identify and resolve unconventional, complex issues with servers, workstations, or applications.
• Creating documentation for common issues to maintain a local knowledge base.
• Holding certifications for working with Dell and HP servers and workstations.
• Deploying software and images using SCCM (System Center Configuration Manager).
• Managing and handling escalations. Managing both Windows and Linux servers.
• Administering backups using Symantec Backup Exec.
• Conducting network monitoring through SolarWinds and managing nodes.
• Managing, troubleshooting, and performing routine checks on servers.
• Handling VOIP systems from Alcatel and Cisco.
• Providing support for applications and administering SharePoint.
• Conducting weekly updates and meetings with management.
organization) April 2011 - April 2014
• Oversaw IT operations across Iraq, including the recruitment and mentorship of regional IT talent.
• Oversaw IT budgeting, planning, and allocation exceeding $2 million.
• Led various projects, including migrations, infrastructure deployment, and software releases.
• Managed Windows Server 2008 infrastructure, covering Active Directory, Exchange Server, and virtualization.
• Supervised an Iraq-based service desk team, resolving escalated issues and providing end-user support.
• Managed relationships with vendors, negotiating contracts and overseeing service level agreements.
• Provided computing and infrastructure design support to clients like British Petroleum and Exxon Mobil.
• Collaborated with senior management for growth planning, presenting tailored solutions.
• Implemented and maintained security tools, firewalls, and information-sharing systems.
• Executed relocation projects in challenging environments, ensuring data integrity and recovery.
• Served as the primary point of contact for business and the UK IT team, handling escalations.
• Led the IT Leisure and Airport Support Team, overseeing engineers located in corporate buildings.
• Spearheaded pre- and post-opening projects for Emirates corporate buildings and hotels, collaborating with suppliers and vendors during the implementation phase and actively participating in testing.
• Installed, configured, and troubleshooted various technologies, including the Antlabs Hotspot gateway, Juniper Firewall, Temptrack, Cisco switches, routers.
• Functioned as a 24/7 data center support expert, managing server hardware and firmware maintenance, and troubleshooting Windows Server 2003/2008, Exchange 2007, file print servers, VOIP systems, biometrics, IBM point-of-sale (POS) systems, systek print servers, ThinPrint over Citrix, and server administration through technologies like RILO and iDRAC.
• Took responsibility for critical areas within Emirates Airline, such as the Network Control Centre (NCC), flight operations, airport operations, and data centers, including providing support for applications, servers, and all operational IT components.
• Guaranteed that the deployed infrastructure, servers, PCs, and peripherals met service level requirements in terms of expected availability, capacity, continuity, security, performance, and reliability.
• Provide on-call remote support to over 60 Hospitality industry clients based in US and Canada
• Design and implement Network Infrastructure for new properties or as and when required.
• Remotely Work on Cisco and Netgear devices, firewalls, and client computers.
• Manage Information backups, develop, test, and document restore scenarios.
• Performing SLAs, routing tasks, and troubleshooting of client servers in U.S.A.
• Performing, Monitoring, and Troubleshooting Backups using Veritas