Key Account Manager
Brain Telecommunication Limited
مجموع سنوات الخبرة :15 years, 10 أشهر
BRAIN TELECOMMUNICATION LTD
Responsibilities:
▪ Manage Key Accounts.
▪ Act as a point of contact for clients regarding their account
management.
▪ Making sure every client is billed properly and timely.
▪ Making sure the revenue collection is done smoothly.
▪ Making sure the deals made by the Sales Executive are
viable and profitable.
▪ Stay up-to-date with customer account changes and log all
the changes in Oracle Financials R12.
▪ Making sure that at all times the company's ERP system is
up-to-date.
▪ Department's liaison with the accounts department making
sure all billing and accounts protocols are met timely and
perfectly.
▪ Drive and train the Customer Service Executive to make sure
the customer's issues are addressed properly.
▪ Organize regular client meetings to discuss any upcoming
need that they might have.
▪ Team up with the customer service executives to handle all
the incoming sales inquiring and report to the sales manager
and try to mature all the incoming sales leads efficiently.
▪ Resolve problems and handle account related complaints in
a timely manner.
▪ Maintaining organized and accurate customer information,
pipelines and reports using CRM tools and Oracle Financials
R12.
▪ Identify new potential customers.
▪ Supervise software sales executives.
▪ Ensure budget and time requirements are met.
▪ Stay up-to-date with new features and product launches.
▪ Monitor and report on sales performance analytics.
▪ Report pertinent data to the company's management.
Responsibilities:
▪ To support the design and piloting of data collection tools and
forms with program team staff.
▪ Supporting to improve data collection application with
authentic field facts and figures.
▪ Conducting surveys and short interviews with people
according to management instructions.
▪ Undertake visits to the field throughout the assigned zone on
daily basis and submit report to management.
▪ Collate, consolidate and prepare reports of daily visiting data,
conduct basic date analysis and interpretation, as required for
reporting.
▪ Attend and participate in meetings and workshops required to
improve working standards.
▪ Contribute to the special task assigned by department
management.
Deal domain registration and hosting sales customers.
Have a great experience in customer dealing with good communication skill.
Having strong relations with clients.
Maintain record of domain registration & hosting in Brain domain data base.
Intimate to customers and about expiry date of domains timely.
Manage of monthly invoices to the domain and email account customer.
Proceed all queries of new Domain Registration & Hosting through online query system.
Coordinate with nodes in whole of Pakistan regarding sales and administration matters .
Coordinate between customer and Infra dept for Providing New DSL connection in Lahore Based .
Analyzing in domain hosting and DSL rates comparison according to Market and reported to HOD.
Coordination with Infra dept & NOC Dept regarding customer complaints and other issues.
Tele Coordination and support to the Brain net POP account users.
Asst. to Manager Sales & Marketing in different type of tasks.
Generates Monthly sale orders through Sage Pro (accounting software) for domain customers.
Invoicing to domains Hosting customers for annual renewal of their accounts.
Make sale report and forward to Manager monthly Basis.
Keeping record of domains form and other documents.
Verification of payments shipment through the sage pro.
Management of new sales and old account renewal sale reports on monthly basis.
Assigning tasks to the sale persons on daily bases.
Receiving payment from new and old customer and forwarded to accounts.
✍ SENIOR OFFICER / COORDINATOR
Brain Telecommunication Limited. (Lahore)
April 2008-date. (continue)
RESPONSIBILITIES: Deal domain registration and hosting sales customers.
Have a great experience in customer dealing with good communication skill.
Having strong relations with clients.
Maintain record of domain registration & hosting in Brain domain data base.
Intimate to customers and about expiry date of domains timely.
Manage of monthly invoices to the domain and email account customer.
Proceed all queries of new Domain Registration & Hosting through online query system.
Coordinate with nodes in whole of Pakistan regarding sales and administration matters
Coordinate between customer and Infra dept for Providing New DSL connection in Lahore Based
Analyzing in domain hosting and DSL rates comparison according to Market and reported to HOD.
Coordination with Infra dept & NOC Dept regarding customer complaints and other issues.
Tele Coordination and support to the Brain net POP account users.
Asst. to Manager Sales & Marketing in different type of tasks.
Generates Monthly sale orders through Sage Pro (accounting software) for domain customers.
Invoicing to domains Hosting customers for annual renewal of their accounts.
Make sale report and forward to Manager monthly Basis.
Keeping record of domains form and other documents.
Verification of payments shipment through the sage pro.
Management of new sales and old account renewal sale reports on monthly basis.
Assigning tasks to the sale persons on daily bases.
Receiving payment from new and old customer and forwarded to accounts.
Receiving leads from sale persons and forward to HOD.
Coordinating with accounts and NOC department for all kind of queries of domains and DSL
trouble shooting
• GRADUATION "B.COM" (Approved By HEC)
The Punjab University, Lahore. 2007. • H.S.S.C "ICS" (Approved By HSBC)
• S.S.C (Approved By HSBC) Govt High School Raja Jang Distt (kasure) .2002 COMMUNICATION SKILLS " Urdu (Pakistan.) " English (United Kingdom.) " Punjabi (Pakistan)