Manager Operations
MEEZAN BANK LIMITED
مجموع سنوات الخبرة :19 years, 3 أشهر
• Direct and coordinate activities of workers engaged in providing financial services to customers, and assists in cash management activities.
• Examined documents prepared by subordinates, such as term deposit certificate and safe deposit vault entry and exit records, to ensure compliance with establishment policies and procedures.
• Increased business through networking and building new client relationships
• Monitor branch office operations to ensure that security procedures are being followed. .
• Report to Branch Manager and manages office in absence of Branch Manager.
• Trained new employees, prepares work schedules, and monitors work performance.
• Talk to customers to resolve account-related problems and to ensure positive public relations.
• Removed, counted, and recorded cash from automated teller machine.
• Maximized customer satisfaction with quality service
• Organizing promotional programs to improve sales & attain set goals in sales.
• Designing and applying various methods to accomplish targets on monthly, quarterly, and yearly basis.
• Answering inquiry, questions & complaints of clients in order to keep revenue generation of the division.
• Recognize potential customers, creating business from the old accounts and reaching profitability level and sales growth.
• Assessing market, current trends in market, finding competitors, also giving suggestions for product improvement
• Issuance/payment of PO/DD/TT/RTC/CDR
• Follow up on remittances, DD advices & telex messages
• Periodic balancing of outstanding PO/DD/TT/RTC
• Maintenance & balancing of stock register
• Posting of inward and outward instruments, transfer entry/voucher postings into the system
• Balancing of inward and outward clearing
• Preparation of outward clearing returns and advises
• Preparation of return memos for cheques returned in inward clearing.
• Outward clearing /Return ledger maintenance
• Recover charges
• Handling foreign Remittances
• Preparing Monthly SBP Returns
• To effectively execute, maintain and monitor smooth functioning of It related activities at the branch in order to provide optimum service to internal departments directly at the branch level and to external customers individually through branch operations and to coordinate with the Head Office IT for resolution of all problem/ issues
• Monitoring of Branch Server’s resources utilization, performance, preemptive failure message etc and its management. Co-ordinate with HO, ITD to ensure round - the clock availability of server(s).
• Responsible for Microsoft Windows Server 2003 and Windows XP/2003 network running smoothly. Administering active directory and make sure network physical connections and devices are safe and working properly.
• To ensure appropriate security on all systems (Anti Virus and Backup tapes).
• Licensed softwares are used on the network systems and conform to corporate standards. Users can write/read only those documents for which they are authorized. Security of server’s hard disk is maintained by checking for viruses and upgrading virus scan software. Backup of data on file servers is made regularly and tapes are stored as per the instruction of Head Office, ITD.
• To ensure daily office operations run smoothly and users get support in best possible time. Troubleshoot any hardware/network problems encountered by the users and to provide guidance on the use of the corporate software and trouble shooting user's problems and providing them training as and when required.
• Performance of back office tasks related to banking application, which include day-end, month-end processing and associated tasks as per Head Office, ITD instruction
• To provide 24 x 7 services by making a conscious effort to ensure maximum availability of ATMs and e-Banking services / facilities.
• To ensure availability of Internet and Exchange e-mail systems on the network and restrict access to authorized personnel only.
• Executing MoneyGram Transcations