muhammad awais

• Recruitment and Selection: Proven ability to attract and select qualified candidates through various sourcing channels. Experience in conducting interviews, screening resumes, and coordinating the selection process.
• Employee Relations: Skilled in addressing employee concerns, resolving conflicts, and maintaining positive employee relations. Proficient in handling disciplinary issues and conducting investigations.
• Performance Management: Solid understanding of performance appraisal processes. Experience in developing performance improvement plans and providing guidance on performance-related matters.
• HR Policies and Compliance: In-depth knowledge of HR policies, labor laws, and regulations. Strong ability to ensure compliance and communicate policies effectively.
• Training and Development: Proficient in identifying training needs, coordinating training programs, and supporting employee development initiatives.
• HR Administration: Skilled in managing HR administrative tasks, maintaining employee records, and processing data changes and terminations. Familiarity with benefits administration and HR databases.

• Coordinating office activities and operations to secure efficiency and compliance with company policies.
• Payroll process in ERP (Orion 11j) and reconciliation with accounts
• Managing agendas/travel arrangements/appointments etc. for the management
• Managing phone calls and correspondence (e-mail, letters, packages, etc.)
• Creating and update records and databases with personnel, financial and other data
• Tracking stocks of office supplies and place orders when necessary
• Submitting timely reports and invoices (Woqod Ooredoo Medical etc.)
• Air tickets bookings for all employees
• Processing leave application and forward accordingly.
• Recording for invoices received and handing over to concerned department.
• Maintaining & updating all employees personal files
• Timesheet entries in Tab (Orion 11j ERP)
• All rental vehicle PR & GRN as per agreements
• Updated HR database with new employee information, changes in benefits, and other details.
• Managed benefits enrollment by answering questions and aiding employees with login details.
• Oversaw HR functions, including hiring, staffing, training, payroll, and labor law compliance.
• Oversaw exit interviews and off-boarding process for resigned and terminated employees.
• Handled onboarding process for newly hired employees, which included the distribution of all paperwork.
• Prepared all human resource documentation, including new hire letters, employee contracts, and corporate policies.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.

· Payroll process
· New Project Customer handling
· Handling Business Communication, (Letters, email, over the phone)
· Generating Quotations and Invoices.
· Updating Customer / Employees Database and Documentation.
· Maintaining & updating all employees personal files

· Process orders, forms, and applications
· Handle customer inquiries both telephonically and by email
· Research required information using available resources.
· Manage and resolve customer complaints.
· Provide customers with product and service information.
· Customer Database management.
· Identify and escalate priority issues.
· Document all call information according to standard operating procedures.
· Complete call logs & Produce reports.