Muhammad Awais

Collected and analyzed daily installation unit data and prepared accurate reports.
Managed and closed customer complaints through the company application system.
Supervised all workshop repair units to ensure quality and timely completion.
Guided and supported technicians regarding new updates, procedures, and technical standards.
Coordinated with technical teams to improve service performance and customer satisfaction.

1. Selling of new units and explaining to customers about the proper usage of units
2. After sale service and maintenance of the units.
3. Monitored and maintained the air conditioning system in a commercial building or
existing systems.
4. Installed and repaired replacement parts, filters, condensate drains, evaporator coils
and other components.
5. Followed all safety guidelines for installation of new equipment (e.g., use of proper
tools).
6. Used appropriate tools to install refrigerant lines and connections to refrigeration
units.
7. Used correct tools to remove existing insulation from the air conditioner or heat
pump units to be replaced by new equipment.
8. Installed, tested, adjusted and maintained compressors, refrigeration equipment,
9. Condensers, fans, heat exchanges and other related equipment in residential or
commercial applications.
1 0.Worked as customer care manager, attending the customers complains and taking
appropriate actions to resolve them.
11. Examined issues and provided satisfactory solutions to the customer.
12.Analyzed and developed job repair plans to complete repair process on time.
13. Used electronic system guides and established successful repair process.
14. Repaired official ACs and maintained its quality.
15. Performed repairs at customers location and commensurately followed with
company guidelines.

1. Assisted in diagnosing and fixing problems in pre-installed air conditioning systems
2. Maintained and organized all tools
3. Sale and service the new AC units.
4. Provided emergency repairs
5. Kept track of service requests
6. Earned the most punctual technician award
7. Answer the customer calls and manage their issues.
8. Supervisor of team of technicians.
9. Checking of repair and servicing daily basis.
10. Repairing of DC Invertor ACs.

1. Training on refrigerator problems and maintenance.
2. Repairing of Refrigerator and Split AC Units .
3. Installed condensing units, air handlers, heat pumps, etc.
4. Diagnosed and repaired air handlers, condensers, and heat pumps.
5. Air Handlers, and condensing Units.
6. Air Conditioning Tech Serviced and installed air conditioning and heating
condensers and air handlers for residential and commercial clients.
7. Replaced and also cleaned air handlers and condensers along with coils and piping
in a professional manner