HR Oficer
MCB Bank Limited.
مجموع سنوات الخبرة :20 years, 0 أشهر
• Spearhead payroll processing and TADA administration while ensuring adherence to policy.
• Eficiently manage medical claims processing in compliance with bank regulations.
• Facilitate seamless hiring and orientation processes for new employees.
• Handle legal matters related to HR policies and ensure compliance.
• Coordinate pre-hiring requirements and conduct interviews for prospective candidates.
• Monitor headcount, staf movement, and ensure timely resolution of employee queries.
• Prepare regular reports on branch performance, including financial metrics, customer satisfaction scores, and sales performance. Analyze data to identify trends, opportunities, and areas for improvement.
• Ensure compliance with banking laws, regulations, and internal policies. Stay updated on regulatory changes and implement necessary measures to maintain compliance across all branch activities.
• Promote cross-selling initiatives and referral programs to maximize revenue opportunities and deepen customer relationships. Encourage staf to identify and capitalize on cross selling opportunities.
• Manage day-to-day branch operations, including cash management, transaction processing, and compliance with banking regulations. Monitor operational eficiency and implement process improvements as needed.
• Oversee customer service operations to ensure high-quality service delivery and customer satisfaction. Address customer inquiries, resolve complaints, and maintain strong relationships with clients.
• Develop and execute sales plans to drive business growth.
• Review operational activities for compliance with regulatory standards.
• Motivate and train staf to maximize sales performance.
• Ensure cost control and meet financial targets.
• Manage cash handling, check processing, fund transfers, and account maintenance to ensure accuracy and eficiency.
• Ensure exceptional customer service by addressing inquiries, resolving complaints, and guiding frontline staf.
• Ensure adherence to regulatory guidelines, including AML and KYC, to mitigate operational and financial risks.
• Collaborate with other departments to support cross-selling initiatives and resolve operational issues.
• Track KPIs related to branch operations, customer service, and financial performance for management review.
• Foster strong relationships with customers and business partners to promote loyalty and identify growth opportunities.