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Muhammad Ismail Bangash, Technical Officer

Muhammad Ismail Bangash

Technical Officer

Pakistan Telecommunication Company Ltd

Location
Pakistan - Karachi
Education
Bachelor's degree, Electrical Engineering
Experience
28 years, 6 Months

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Work Experience

Total years of experience :28 years, 6 Months

Technical Officer at Pakistan Telecommunication Company Ltd
  • Pakistan - Karachi
  • July 2006 to December 2016

Responsible of deployment of Broadband (DSL) and IPTV.
•Responsible of Installation of telephone line/external construction work. ISDN, BRI, PRI and DXX.
•Responsible of faults control/troubleshooting of BB (DSL), telephone lines and provide technical solutions to ensure customer satisfaction.
•Supervise the performance of CSR (Customer Service Representative) on daily basis and report to high-ups.
•Knowledge of TCP/IP networking, DNS, DHCP, LAN, WAN, VPN, and firewalls.
•Worked closely with senior team members to implement technical design and Work closely with outside technicians, CSR to resolve customer complaints.
•Supervisory experience as team leader of 18 staff member.
Ability to work independently. Organizational Skills. E-mail administration Effective verbal and written Communication skill.
•Responsible to maintain store inventory record of DSL modem/routers, Broadband filters, RJ-11, Ethernet cables, CAT-5 and RJ-45.
•Solid Exposure to Microsoft Office 2007, Office XP, Win9x, WinNT, Win2k, WinME, WinXP.

Engineering Supervisor External Phones at Pakistan Telecommunication Company Limited
  • Pakistan - Karachi
  • February 1995 to June 2006

 Responsible of Installation of new telephone connection, external construction work.
 Responsible of installation of BRI, PRI, ISDN and DXX circuits.
 Responsible to rectify of telephone faults by Lineman.
 Responsible of testing and maintenance of primary and secondary telephone cables.
 Responsible of overhead cables and drop wires maintenance.
 Responsible of site telephone cabinet maintenance.
 Responsible of inventory and store record.

Telecommunication Technician at Pakistan Telecommunication Company Limited
  • Pakistan - Karachi
  • March 1994 to January 1995

 Responsible of routine test of MUX (Multiplexing System), PCM (Pulse Code Modulation System) and DRS (Digital Radio System).
 Operation and maintenance of Optical fiber/co-axial Cable.

During Telecomm-Technician job I completed DAE (Diploma of Associate Engineer) course in Electrical technology and I promoted as Engineering Supervisor External Phones.

Wireman at Pakistan Tlecommunication Company Limited
  • Pakistan - Karachi
  • July 1988 to February 1994

 Responsible of testing and maintenance of telephone wiring (Jumper Wire) in MDF (Main distribution frame).
 Responsible of to connect the jumper wire from outside plant (Underground telephone cable network) for open new telephone connection.
 Responsible of remove jumper wire of disconnected or final close telephone numbers.
 Responsible of to change burn fuses from new fuses (Fuse is used to protect of sensitive electronic panels in switch room).

Education

Bachelor's degree, Electrical Engineering
  • at NED University of Engineering and Technology
  • December 2010

B.E in Electrical Engineering with 2nd division

Bachelor's degree, Electrical Technology
  • at Govt. College of Technology SITE Karachi.
  • January 2004

Bachelor of Technology ( Honours). 1st division

Bachelor's degree, Electrical
  • at Govt. College of Technology S.I.T.E Karachi.
  • January 2001

Bachelor of Technology (Pass). 1st division

Diploma, Applied Mathmatics, Basic Electricity Circuits, Electrical Drawing, AC and DC Machines.
  • at Govt. Saifee Eide Zahabi Institute of Technology Karachi.
  • July 1993

DAE (Diploma of Associate Engineer) in Electrical. 1st division

High school or equivalent, Principles of Commerce, Economics and Commercial geography, Accounting.
  • at National College of Science and Arts.
  • May 1988

Intermediate in Commerce

Specialties & Skills

Installation
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Multimedia
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Microsoft Office
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System Deployment
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IPTV
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BROADBAND 6 years
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CABLING 3 years
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CAT5 3 years
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CUSTOMER SATISFACTION 6 years
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CUSTOMER SERVICE 6 years
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DHCP 6 years
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DNS 6 years
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DSL 6 years
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EMAIL 1 years
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ETHERNET 6 years
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Languages

English
Intermediate
Urdu
Native Speaker
Hindi
Intermediate

Training and Certifications

Telecommunication Technician (Training)
Training Institute:
Regional Telecommunication Training School Karachi, Pakistan (RTTS).
Date Attended:
March 1994
Duration:
64 hours
Engineering Supervisor External Phones (Training)
Training Institute:
Regional Telecommunication Training School Karachi, Pakistan (RTTS).
Date Attended:
February 1995
Duration:
160 hours
DSL & BnCC (Billing n Customer Care Configuration) one day training program: (Training)
Training Institute:
Institute of Communication Technologies Islamabad, Pakistan (ICT).
Date Attended:
January 2008
Duration:
9 hours

Hobbies

  • Cricket, Reading, Cooking and Watch Discovery channel.