Team Leader Operations
S&P Global Market Intelligence
Total years of experience :10 years, 2 Months
● Leading a team through development, implementation and continuous improvement of the Transcription production workflow.
● Running the day-to-day performance and attendance of the staff in accordance with the set Transcripts goals and Company policies.
● Maintaining weekly & monthly meeting goals and reports for Transcription Operation Leads and upper management.
● Establish and/or develop metrics, review quantitative and qualitative performance standards and coordinate implementation with the Manager. Monitors and measures group and individual performance
● Provide timely feedback, mentorship and constant improvement for improving quality, productivity and overall work performance.
● Maintain a high level of subject matter expertise related to content set, including knowledge of internal applications & tools.
● Effectively use LEAN and Automation tools to drive process optimization and efficiencies.
● Proactively catalogue and provide mitigation steps for existing quality issues.
● Monitoring and managing internal/external data issues and/or client queries.
● Preparing and conducting development reviews/appraisals.
Voice Writer, Transcripts
● Analysing and identifying investment portfolios of banks.
● Converting all GAP to IFRS.
● Following and critically updating financial data and info according to IFRS.
Loan portfolios, Derivative instruments, capital requirements (BASEL)
● Disseminating reported financials into required template.
● Communicating across offices in diverse geographies and cultures.
● Maintaining a timely workflow by completing jobs in defined deadlines.
Mater's of Business Administration - Finance
