Inside sales & customer service
Advanced hair Studio
مجموع سنوات الخبرة :20 years, 10 أشهر
Handling the sales leads received through different marketing channels, online submission, social media, walk in, and inbound phone calls.
•Receive inbound calls, & make outbound calls to prospective customers including follow-up calls to book appointments for consultation with the hair expert
•Explain the unique approach of AHS to the prospect and clarify all the different types of treatments for all different types of hair loss to the prospect.
•Manage the follow-up pipeline professionally and in a timely manner
•Participating in road-shows and exhibitions for generating sales leads and brand expanding.
•Deep knowledge of all different types of solutions for all different types of hair loss. Like hair transplant, Laser therapy, hair systems, hair extensions, etc….
•Managing the front desk tasks like greeting and welcoming clients, creating quotations, generating payment receipts, creating invoices, etc…
achieve agreed monthly sales and productivity Key Performance Indicators in line with company policy, procedure and pricing guidelines
•Receive inbound calls, & make outbound calls (cold calling &warm calling) to prospective customers and channel partners including follow-up calls to qualify and close deals.
•Collect, generate, and track customer enquiries from prospect through to closure.
•Manage sales process lead/enquiry development, schedule sales tours, market and sell all product lines, negotiate and close deals with prospective customers.
•Accurately and efficiently deal with all sales enquiries in a timely manner, and record notes clearly in all relevant CRM system.
•Generate, manage and follow up the leads pipeline efficiently to hit the required target.
•Prepare sales quotes and send it to the prospects.
•Collaborate with field-based teams to provide great customer service, accuracy, and quality of information
•Proactively cross-sell other Regus products and solutions
•Manage time efficiently to achieve goals related to phone system usage.
•Grow business revenue through a combination of calling, email and online
phone calls to potential customers to educate them about the company products.
•Asking questions to understand customer requirements and close deals.
•Handle customer`s sales enquiries via incoming calls.
•Influence customers to buy company TV packages by following a prepared sales call scenario and call script.
•Follow up with the new customers to ensure that service is provided perfectly.
•Enter and update customer data and information on the system.
•Go the extra mile to meet sales quote.
Etisalat Egypt-Telecommunication (GSM)
Manage a large number of incoming calls.
Handle and resolve customer complaints.
Build a sustainable relationship of trust through open and interactive communication.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Manage and lead the team when needed.
properly to customer queries via inbound calls.
•Handle and resolve customer complaints.
•Obtain and evaluate all relevant information to handle product and services inquiries.
•Communicate and coordinate with internal departments.
•Follow up on customer interactions.
English literature