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Muhammad Faizan  Hassan , Operations Manager

Muhammad Faizan Hassan

Operations Manager·U Micro Finance Bank Limited

Pakistan

Master's degree, Public Administration

Work experience

Total years of experience: 5 years, 3 months

Operations Manager

January 2026 - Present

U Micro Finance Bank Limited

Fazilpur, Pakistan

January 2026 - Present

Manage daily branch operations, supervise operational staff, ensure compliance with banking regulations, monitor cash and operational controls, maintained service quality, mitigated operational risks, and support the achievement of branch performance goals.

Company industry:
Banking

Customer Service Officer

October 2022 - December 2025

U Micro Finance Bank Limited

Rajanpur, Pakistan

October 2022 - December 2025

Delivered high-quality customer service by managing account opening, KYC documentation, customer inquiries, complaints, and banking transactions while ensuring regulatory compliance and customer satisfaction.

Company industry:
Banking

Counter Service Officer

April 2021 - October 2022

Apna Micro Finance Bank Limited

Rajanpur, Pakistan

April 2021 - October 2022

Provided efficient front-desk banking services, processed customer transactions, handled cash, opened accounts, resolved customer queries, and ensured compliance with bank policies and regulatory requirements.

Company industry:
Banking
Job role:
Management

Education

Bahauddin Zakariya University

September 2015

September 2015

Master's degree, Public Administration

Pakistan

GPA (point): 3.15 out of 4

GPA (point): 3.15 out of 4

MPA HR 2015

Skills

MARKETING

Intermediate

MICROSOFT EXCEL

Beginner

MICROSOFT POWERPOINT

Beginner

MICROSOFT WORD

Beginner

MICROSOFT WORKS

Intermediate

READ

Beginner

RESEARCH

Beginner

MARKET PLANNING

Expert

HUMAN RESOURCES

Expert

operations

Expert

Daily Operations

Expert

Microsoft Office

Expert

Customer Service

Expert

Management

Expert

Administration

Expert

Operation

Expert

Social profiles

Languages

English

Expert

Punjabi

Expert

Urdu

Expert

Memberships

U Micro Finance Bank Limited

Operations Manager

October 2022

Hobbies and interests

Reading, professional development, technology, leadership activities, and exploring new ideas.

Recognized for strong performance in banking operations, effective team management, compliance excellence, and delivering quality customer service.